1993
Computer Science
International Electronics and Technical Institute
More Info About Me
Technical and Customer Service Professional with extensive experience in customer service and technical accounts handling. Results-driven, goal-oriented, and able to identify opportunities and able to create solid plans to resolve customer issues and drive results.
My Skills and Competencies
Graphic Designer
Data Entry
Content Creator
Social Media Management
Certificates
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My Experience and Education
2021
-
2025
Accenture Inc
(Customer Service Associate/Technical Support)
Assist customers with their technical issues, analyze problems, provide resolution through issue clarification, and escalate concerns when necessary.
Fulfill customer requests through ticket creation and concern resolution.
Provide floor support to technical support representatives during live calls or chats.
Serve as the escalation point for complex technical issues related to telecom services (e.g., internet, landline,).
Process billing/payments. Upselling.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.