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Bachelor of Science in Hotel and Restaurant Management
ACES Polytechnic College
More Info About Me
I am a Virtual Assistant living in the Philippines. I am hardworking, self-motivated, and committed to delivering high-quality work. I value honesty, sincerity, and professionalism in everything I do. I continuously strive to improve my skills and performance. My strengths include working efficiently and effectively, completing tasks ahead of deadlines, troubleshooting issues, and finding timely, practical solutions. I am a fast learner, a good listener, and an out-of-the-box thinker.
My Skills and Competencies
Pinterest Management
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
Januray 2025
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December 2025
Gogo Grandparent
(Customer Service Representative)
•Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
•Provide accurate information about products, services, and policies.
•Resolve customer complaints or issues efficiently and escalate complex problems to appropriate departments when necessary.
•Maintain records of customer interactions, transactions, comments, and complaints.
•Follow up with customers to ensure their issues are resolved.
•Process orders, forms, applications, and requests.
•Stay updated on product knowledge and company policies.
•Collaborate with other team members to improve the overall customer experience.
June 2021
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December 2024
Concentrix
(Content Moderator)
•Responsible for user-generated content submitted to an online platform.
•Maintain the reputation of your business.
•Protect your social media page’s users from inappropriate content or harassment.
December 2017
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May 2021
Sutherland
(Customer Service Representative)
* Manage large amounts of incoming phone calls.
* Identify and assess customers’ needs to achieve satisfaction.
* Build sustainable relationships and trust with customer accounts through open and interactive communication.
* Provide accurate, valid, and complete information by using the right methods/tools.
June 2016
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December 2017
Bluetell Outsourcing
(Data Mining/Customer Service Representative)
• Store and manage data in multidimensional databases.
• Collect data and analyze for trends, patterns, summaries, and meaning.
• Use statistical techniques and programming software to create algorithms and predictive models.
• Produce actionable business insights, such as strategic recommendations.
My Services
Virtual Assistant
Helping businesses stay organized and productive. Committed to delivering excellent support service.
Customer Service
Responded to customer inquiries via chat, email, and phone.
Content Moderator
With a strong eye for detail and a commitment to enforcing content guidelines fairly and accurately.
Cold Calling
I am an energetic Cold Caller who enjoys engaging with prospects and creating meaningful conversations.
Data Entry/Encoding
Includes coding information, processing errors and achieving an organization's goals by completing the qualified leads.