Hey I am Gladys

More Info About Me

I am an aspiring General Virtual Assistant with a strong work ethic, excellent attention to detail, and a passion for providing quality support. I am highly organized, dependable, and capable of handling administrative tasks, customer service, scheduling, and online support efficiently. I value integrity, professionalism, and reliability in every task I handle, ensuring that clients can trust me to complete responsibilities with honesty and consistency. I am eager to continuously improve my skills and become a valuable partner to clients by helping them stay productive and focused on their goals.

Gladys M Manaig
Calamba, Philippines
Freelancer
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My Skills and Competencies

Lead Generation
Appointment setting
Email management
Costumer Service
Google Workspace
Social Media Management
Data Entry
Operation Management
Content Creator
Administrative support

Certificates

ProVA GVA Certificate
Costumer Service Representative Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
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Bachelor of Science in Business Administration major in Marketing management

Trimex Colleges

2019 - 2021
Marykay Philippines
(Beauty Consultant)

Through my role as a Mary Kay Beauty Consultant, I mastered the art of building trust, understanding client needs, and providing personalized solutions—skills that directly contribute to successful customer engagement, sales growth, and long-term client relationships.
"I don't just sell products—I build relationships, create confidence, and deliver personalized experiences that turn first-time customers into loyal clients."

2025 - 2026
Concentrix
(Costumer Service Representative)

Assisting customers with reservations and bookings
Modifying or canceling existing reservations
Answering inquiries about schedules, availability, pricing, and policies
Providing excellent customer service through phone
Handling customer complaints and finding solutions
Processing payments or refunds when needed
Updating customer information in the system
Explaining promotions, packages, or travel requirements
Maintaining professionalism and empathy during customer interactions

2018 - 2026
Personal facebook account, facebook page, shopee
(Social Media Management/Marketer)

I have experience in online selling where I managed customer inquiries, handled orders, communicated with buyers, and maintained positive customer relationships. Through this experience, I developed strong customer service, communication, multitasking, and problem-solving skills.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Testimonials


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Calamba,
Philippines


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