2022
Bachelor of Elementary Education Major in General Education
Don Honorio Ventura State University
More Info About Me
I am an experienced customer service representative with 2 years of experience handling client inquiries, resolving complaints, and providing excellent service. I am skilled in communication, problem-solving, and CRM tools. I am now seeking a new opportunity where I can further improve my skills and contribute to a growing company.
My Skills and Competencies
Social Media Management
Customer Relationship Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Majorel
(Customer Service Representative and Senior Guest Representative)
I handled travel accounts by answering inbound/outbound calls and replying to email inquiries. My tasks also include handling reservations and appointments, connecting with Hotel/Airbnb Host/Owners, resolving guest complaints, no shows, modifications and cancellations or reservations, managing billing concerns (refund, payout approvals, incorrect charges) and answering escalation calls.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Relationship Expert
Handling customer inquiries, complaints, and feedback