2012
Bachelor of Science in Hotel and Restaurant Management
Romblon State University
More Info About Me
With over 9 years of experience in the BPO industry, I have developed strong expertise in handling US and Australian telecommunications accounts, managing both inbound and outbound customer interactions with professionalism and efficiency. I am highly experienced in assisting customers with billing inquiries, technical support, account management, sales, retention, and service upgrades—ensuring every interaction delivers clarity, resolution, and satisfaction.
As a Senior Sales Specialist, I consistently drove revenue growth through strategic lead generation, consultative selling, and relationship-building. I specialize in identifying customer needs, presenting tailored telecom solutions, and converting opportunities into long-term customer loyalty. My background in high-volume call environments has strengthened my ability to multitask, meet KPIs, and exceed performance targets while maintaining exceptional service standards.
I am passionate about creating seamless customer experiences, strengthening brand trust, and contributing to sustainable business growth.
My Skills and Competencies
Sales Specialist
Retention Specialist
Email Marketing
Lead Generation Expert
Customer Service Representative
Certificates
×
![]()
My Experience and Education
10/16/2024
-
Current
Globe Telecom
(SENIOR SALES SERVICE SPECIALIST)
Promote and sell Globe Telecom’s products and services, including
postpaid plans, prepaid offerings, and broadband services.
Providing exceptional customer service and product recommendations.
Achieve and exceed sales targets by implementing effective sales
techniques and strategies.
April 29, 2024
-
May 10, 2024
NATURE PACKAGED
(LEAD GENERATION SPECIALIST INTERN)
• Research and identify potential leads through online sources, social media, industry events, and other channels.
• Develop and execute effective lead-generation strategies to reach target demographics and market segments
April 8, 2024
-
April 26,2024
LEAD CONNECTS
(LEAD GENERATION SPECIALIST INTERN)
*Research and identify potential leads through online sources, social media, industry events, and other channels.
*Qualify leads based on specific criteria and prioritize them for follow-up.
*Develop and execute effective lead generation strategies to reach target demographics and market segments.
*Create compelling outreach campaigns, including email, phone calls, and social media messaging, to engage with prospects and nurture relation
March 2024
-
March 2024
PRO VA PHILIPPINES
(LEAD GENERATION AND EMAIL MARKETING TRAINEE)
• Lead Generation Workshop.
• Data and Web scraping.
• Tools needed for generating leads.
• Tools for Mail Verifier.
• LinkedIn Optimization
June 2022
-
June 2024
TPG TELECOM
(MOBILE SUPPORT REPRESENTATIVE)
• Provide accurate information and resolve customer issues effectively and efficiently.
• Build and maintain strong relationships with customers to ensure high levels of satisfaction.
• Process payments, refunds, and cancellations in accordance with company policies and procedures.
August 2020
-
April 2021
GUTHY-RENKER
(CUSTOMER RETENTION REPRESENTATIVE)
• Processes orders and fulfills the needs of existing customers that are at risk of canceling services or orders.
• Addresses complaints with the goal of increasing satisfaction and securing renewals or saves.
• Offers discounts or special deals as needed and within pre-established limits
November 2019
-
July 2020
OPTUS PTY LIMITED
(CUSTOMER SERVICE ASSOCIATE)
• Handle invoice billing complaints and discrepancies, issuing credit memos when necessary.
• Making sales or recommendations for products or services that may better suit customer needs.
• Help customers with technical issues or inquiries related to the company’s products or services.
August 2016
-
October 2019
AT&T ENTERTAINMENT GROUP | ISM
(SUBJECT MATTER EXPERT)
• Handle escalation calls.
• Providing constructive feedback and coaching.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
October 2014
-
July 2016
TECHMAHINDRA LIMITED
(CUSTOMER SERVICE REPRESENTATIVE)
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Building lasting relationships with clients and other Call Center team members based on trust and reliability.
My Services
Customer Support Specialist
Provided accurate information and resolved customer issues with a 95% satisfaction rate. Resolved billing complaints
Retention Specialist
Successfully retained 85% of at-risk customers by offering tailored solutions and addressing complaints.
Lead Generation and Sales Specialist
Support in building a pipeline of leads to meet business plans, quotas and company objectives.