2017
BSBA- Marketing
University of Mindanao Tagum College
THE BEST CANDIDATE FOR YOU! ME!
am a results-driven professional with over 5 years of experience in high-volume customer service and lead generation. My career is defined by a transition from mastering frontline communication to leading high-performing teams in the marketing space.
Most recently, as a Team Leader at Fireproof Marketing, I managed the daily operations of an Appointment Setting team. I specialize in real-time performance monitoring, process optimization, and mentoring staff to consistently exceed KPIs. Prior to this, I spent 18 months at Ibex Global, where I developed a deep expertise in active listening and complex problem-solving skills that now allow me to handle high-level administrative and executive support tasks with ease.
What I bring to your team:
Strategic Leadership: Proven ability to manage workflows, boost team morale, and hit aggressive appointment targets.
Operational Excellence: Expert in CRM management, calendar coordination, and administrative organization.
Customer Mastery: A "customer-first" mindset built on years of experience handling diverse client needs in a BPO environment.
I am currently seeking my next challenge as an Administrative Assistant, Executive Assistant, Appointment Setter or Lead Generation Specialist where I can leverage my leadership background to drive organizational growth.
My Skills and Competencies
Team Leader
Appointment Setter
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2026
Fireproof Marketing
(Team Leader)
Led a team of appointment setters to achieve performance targets through effective coaching, daily operations management, and real-time monitoring. Ensured compliance with company standards, tracked key metrics, and delivered actionable reports. Maintained team productivity and morale through regular huddles, feedback, and performance support.
2021
-
2024
Fireproof Marketing
(Medicare Appointment Setter)
We generate and qualify leads from called calling F2F and transfer live calls.
2019
-
2020
Ibex Global Davao
(Customer Service Representative)
Takes calls from customers answering questions or addressing any concerns they may have. Duties include handling many inbound calls from customers, listening to customers needs or issues and providing helpful solutions to their problems.
2017
-
2017
Publix Food and Pharmacy Supermarket
(Seasonal Supermarket Associate)
Greet customers and provide them with product information or suggestions. Your other tasks involve keeping the sales floor clean, organized, and stocked with inventory.
My Services
Team Leader
• Led a high-performing appointment setting team to consistently meet performance targets. • Managed daily operations
Appointment Setter
• Generated and qualified leads through cold calling, callbacks, and live transfers, consistently exceeding appointment
Customer Service Representative
• Managed high volumes of inbound customer calls, addressing inquiries and resolving concerns effectively. • Provided
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.