2019
BS in Business Management major in Operation Management
STI College Caloocan
Who's Hance
My full name is Hance P. Sampong, I am 27 years old from Malabon City, Philippines. I'm a member of a youth organization in our community and also I'm a choir member in our church for 13 years now. I like to watch movies/series during my free time and playing board games such: games of the generals and chess.
I'm an independent, self-motivated and detail-oriented individual with an Operation Management degree and I have a total of 3 years' work experience as both Tech and Customer Service Rep in Retail and HealthCare industries. I prioritize deadlines without compromising the accuracy, integrity and quality of my work.
Feel free to reach and let's work together to scale up your business.
My Skills and Competencies
Medical Scheduling
Provider Calendar
Attention to detail
Social Media Plan & Strategies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
1/3/2024
-
Present
International SOS
(QTC Scheduler)
• Assist US Veterans across the APAC region.
• Coordinate scheduling with providers and ensure timely service delivery.
• Outbound calls with US Veterans.
2022
-
2023
Everise Philippines
(Customer Service Representative)
• Assisted dental offices with software troubleshooting and technical concerns.
• Installed dental software on new systems.
• Generate financial and insurance reports.
• Run data maintenance from server to workstations.
• Submission of eClaims.
2021
-
2022
Optum Global Solutions Philippines
(Provider Service Advocate)
• Verified insurance eligibility for CPT and HCPCS codes.
• Managed authorizations and claim status inquiries.
• Reviewed denied and approved claims for accuracy.
2019
-
2021
Alorica Teleservices, Inc.
(Customer Service Representative)
• Assisted customers with billing concerns and technical issues.
• Provided efficient and accurate customer support.
• Floor Walker, providing real-time, on-the-floor to agents.
My Services
Medical VA
Help to manage providers with their schedules, patients, claims submissions, insurance verification and prior auth.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.