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Abuyog National High School
ABOUT ME
I am a dedicated Customer Service Representative with 1 year of experience in the BPO industry. I specialize in email and chat support, handling customer inquiries with professionalism, patience, and efficiency. I have strong communication and problem-solving skills, and I am experienced in using tools such as Google Docs, Google Sheets, scheduling, and calendar management. I am also knowledgeable in social media management and administrative tasks, making me adaptable for both customer service and virtual assistant roles. My goal is to provide excellent service and create positive customer experiences.
MY SKILLS
WHAT CAN I DO
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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WORK BACKGROUND
Customer Service Representative – Teleperformance 1 Year Experience Handled customer inquiries via email and chat Resolved customer concerns efficiently Maintained high customer satisfaction
2022
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2023
Teleperformance
(Agent)
Handling incoming calls from guests, assisting them with booking rooms, modifying existing reservations, or canceling bookings
2016
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2019
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(Sales Representative)
Responsible for selling a company's products or services by interacting directly with customers, generating leads, and building relationships to increase sales.
2012
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2014
Causeway Seafood Restaurant
(Service Crew)
Providing excellent customer service, taking orders, preparing food or beverages, and maintaining cleanliness and organization.
WHAT CAN I OFFER
Customer Support (Email & Chat) Virtual Assistant Tasks Social Media Management Data Entry & Administrative Support Scheduling & Calendar Management
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.