2018
Bachelor of Science in Office Administration – Major in Office Management
Earist Cavite Campus- GMA Cavite
More Info About Me
As a dedicated mother managing household responsibilities, I am seeking to transition into a Virtual Assistant (VA) role where I can leverage my organization, multitasking, and communication skills. With several years of experience in the call center industry, I have honed abilities in client interaction, problemsolving, and time management that are directly transferrable to remote administrative and support tasks. My background enables me to handle multiple priorities efficiently, adapt to various work environments, and maintain professionalism under pressure. I am motivated to continue growing professionally while balancing family life, providing reliable virtual support, and contributing to team success in remote settings.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2026
IQOR Dasmarinas Philippines
(Customer Service Representative – Healthcare Account)
We act as the frontline support for customers of major US based phone , internet or cable television companies. The role combines general billing support, perform basic troubleshooting and customer retention to resolve service issue and prevent account cancellations.
2023
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2024
Alorica Northgate Alabang
(Customer Service Representative – Healthcare Account)
As a customer service representative (CSR) we are the primary contact for US based patients, medical providers, and health insurance members. Our role focuses on handling healthcare inquiries, resolving billing or insurance concerns and ensuring strict adherence to medical privacy laws.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.