2022
Bachelor of Science in Tourism Management
University of Northern Philippines
More Info About Me
I am a reliable and detail-oriented Virtual Assistant with experience in administrative support, email and calendar management, customer service, and technical assistance. With a strong background in IT service desk support, I bring excellent problem-solving skills, organization, and professionalism to every task.
I am highly adaptable, quick to learn new tools, and committed to helping businesses stay organized and efficient. My goal is to provide dependable support that allows clients to focus on growing their business.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2024
Atos Information Technology Inc
(IT Helpdesk Analyst)
Provided first-level technical support to internal users, resolving issues related to Microsoft 365, account access, password resets, and software installations. Managed service desk tickets, conducted remote troubleshooting sessions, and ensured timely resolution in line with SLA targets. Delivered excellent customer service while maintaining accurate documentation and system updates.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Testimonials
Zaida Marie Batallones
Honey Grace is a reliable and efficient Executive Assistant. She manages tasks proactively, communicates clearly, and consistently delivers quality work. Her support has been valuable in keeping daily operations organized and on track.
Tristan Jude Bragas
Honey Grace is reliable, organized, and always delivers high-quality work. She handles tasks with professionalism and great attention to detail.