2014
Bachelor of Science in Information Technology
Arellano University
More Info About Me
I’m a Customer Support & Administrative Professional who helps businesses stay organized, responsive, and running smoothly. With hands-on experience in e-commerce, customer service, hospitality, property management, and online platforms, I bring a versatile skill set to every role I take on.
I’m skilled at managing customer inquiries, resolving issues, handling administrative tasks, coordinating operations, and keeping details on track. I’m a fast learner, highly adaptable, and proactive when it comes to finding solutions, making me a reliable remote professional who can work independently while delivering a consistently positive customer experience.
This version positions you as more than just a customer support agent. It presents you as someone who can support the overall business and take ownership of day-to-day tasks.
My Skills and Competencies
Social Media Management
Fb Ads Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
IntouchCX - Manila (CPT1)
(GUEST SPECIALIST)
Experienced in supporting guests through Airbnb, Expedia, and VRBO, with a strong background in hotel reservations, guest services, and property operations. Provided exceptional customer service by responding to inquiries, resolving concerns, assisting with booking modifications and check-ins, and coordinating with operations teams to address guest complaints. Offered personalized recommendations, documented guest feedback, and proactively supported a smooth and positive guest experience throughout their stay.
2021
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2022
IntouchCX - Manila (CPT1)
(CUSTOMER EXPERIENCE ASSOCIATE)
Coordinated utility activation for Opendoor properties by communicating with utility providers, tracking activation timelines, and ensuring services were established promptly. Served as the primary point of contact for utility-related inquiries, provided timely updates to homeowners, and collaborated with internal teams to support smooth property acquisitions. Maintained accurate records of activation requests, service statuses, and follow-ups.
2016
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2020
Alorica - The Fort, Taguig City
(CSR)
Assisted customers with online shopping inquiries, order management, returns, and exchanges while resolving order-related concerns through coordination with logistics teams. Provided guidance on product availability, delivery options, payment methods, and account management to ensure a seamless customer experience.
Handled customer complaints and escalations by providing timely and effective solutions to maintain customer satisfaction. Monitored customer feedback and order trends to identify process improvements and stayed updated on promotions, product availability, and company policies to provide accurate and efficient support.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Fb Ads Expert
Advertise your business across Facebook various ad formats and maximize your budget.