2017
Bachelor of Science in Information Technology
Diliman College
Versatile Virtual Assistant with 2 years of experience in client management, online presence support, task organization, and providing reliable administrative solutions.
Hi! I’m Howard Lauder, a dedicated General Virtual Assistant focused on helping businesses stay organized, efficient, and productive. I provide reliable support in administrative tasks, client communication, online presence management, and workflow coordination.
I have experience as a Manager and Proctor in a proctoring company, where I handled daily operations, coordinated processes, supported test takers, verified requirements, and ensured accuracy and compliance with guidelines. These experiences strengthened my skills in organization, attention to detail, multitasking, and problem-solving.
My skills include Customer Service, Social Media Management, Facebook Ads Management, Content Creation, Data Entry, Calendar and Email Management, Vendor and Client Communication, Reservation Management, Documentation, File Organization, Scheduling, Microsoft Office Suite, Google Workspace, and Canva Graphic Design.
I am committed to providing efficient, detail-oriented, and dependable support to help businesses run smoothly.
My Skills and Competencies
Customer Service
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Calendar Management
Email Management
Vendor Communication
Client Communication
Reservation Management
File Organization
Scheduling
Microsoft Office Suite
Google Workspace
Canva (Graphic Design)
AI Video Editor
Certificates
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My Experience and Education
2017
-
2020
CA Telemarketing Inc dba Collective Solution
(Subject Matter Expert)
Supervisor
2021
-
2023
CA Telemarketing Inc dba Collective Solution
(Team Manager)
Determined quality assurance benchmarks and set standards for improvement.
Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
Responded to customer requests for products, services, and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Offer advice and assistance to customers, paying attention to special needs or wants.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.