Hi! I am Imecris

A Glimpse Into My Professional Identity

I am a detail-oriented Encoder and Virtual Assistant with a strong background in healthcare support, including dental care assistance. My work is driven by accuracy, efficiency, and a commitment to helping clients maintain smooth, organized, and reliable workflows.

With hands-on experience in managing patient information, processing healthcare data, and supporting dental practitioners, I’ve developed a deep understanding of confidentiality, compliance, and the importance of precision in clinical environments.

As a Virtual Assistant, I bring versatility handling administrative tasks, scheduling, data management, and communication needs with professionalism and reliability. I approach every task with a focus on quality and a genuine desire to support clients, teams, and healthcare professionals in delivering excellent care.

My goal is to combine my technical skills and healthcare knowledge to provide dependable support that enhances productivity, minimizes errors, and creates a seamless experience for both patients and professionals.

I am a good listener; I can contribute positivity and equipment a productive work environment.

Imecris Sandulan Castaña
Panabo City, Philippines
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Medical VA
Customer Support VA (Email / Chat)
Healthcare / Dental Virtual Assistant
Admin / Executive Virtual Assistant
Real Estate Virtual Assistant (Admin Side)

Certificates

General VA Training
FDM Training Center (BLS)

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2008-2012
Bachelor of Science in Business Administration major in Financial Management

University of Mindanao (Davao City)

August 2019 - November 2025
Dental Clinic
(Executive Assistant, Administrative)

Manage the dentist’s calendar, daily schedules, and reminders
Handle emails, phone calls, and messages on behalf of the clinic
Prepare reports, documents, and correspondence
Organize and maintain digital and physical records
Assist with billing, payment processing, and insurance verification (if required)
Schedule and confirm patient appointments
Handle patient inquiries, follow-ups, and reminders
Assist with patient intake forms and data entry
Ensure smooth patient flow and minimize waiting time
Provide courteous, professional assistance to all patients
Use clinic software, Google Drive, Microsoft Office.
Update patient records and appointment logs
Generate spreadsheets, summaries, and weekly reports
Maintain confidentiality and follow data privacy standards

Sept 2016 - July 2017
Babyzone Philippines
(Data Entry Clerk and Office Support Professional)

Enter, update, and maintain accurate information in spreadsheets, databases,
or management systems
Review documents for accuracy, completeness, and proper formatting
Organize digital and physical files to ensure easy retrieval
Coordinate with team members for document updates and task requirements
Respond to inquiries professionally and provide assistance with needed
information
Work closely with supervisors to ensure deadlines are met
Maintain confidentiality and handle sensitive information responsibly

Nov 2014 - Jan 2016
Mobile Phone
(Mobile Brand Promotion Specialist)

Promote mobile phones and gadgets to potential customers in retail stores or
events
Conduct product demonstrations, highlighting key features and advantages
Explain brand offerings clearly and confidently to boost customer interest
Provide hands-on assistance to customers exploring mobile devices

My Services

Medical VA (inquires, chat support pages answer)

As your Medical Virtual Assistant, I provide timely, accurate, and compassionate support for all patient inquiries. Whet

Email Support Assistant

Information, resolving concerns, and ensuring a positive customer experience through clear written communication.

Admin Virtual Assistant

Administrative support, including email management, scheduling, and data entry, to help businesses run smoothly.

Customer Support VA

Email and chat support by responding to customer inquiries, resolving concerns, and ensuring clear.


Works

Data Entry Encoder (Googl...

Medical VA (inquires,chat...

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Panabo City,
Philippines


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