1999
BS Medical Technology
University of Perpetual Health System Laguna
More Info About Me
Results-driven Virtual Operations Coordinator with experience managing end-to-end remote team operations, including recruitment, onboarding, and payroll, while ensuring efficient and scalable workflows. With a strong background in molecular diagnostics, including PCR and genetic sequencing, contributing to infectious disease research in collaboration with Tohoku University–Research Institute for Tropical Medicine. Combines operational excellence with scientific expertise, supporting both business operations and public health research initiatives.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2026
Area 53 NYC
(Virtual Operations Coordinator)
Source, screen, and identify qualified candidates for customer service and support roles
Conduct initial interviews to assess candidate suitability and alignment with client requirements
Oversee the onboarding process, including documentation, orientation, and system setup
Monitor daily attendance, productivity, and performance of agents through the HR portal/system
Coordinate and manage work schedules, shifts, and staffing requirements
Serve as the primary point of contact between clients and remote team members
Prepare and send invoices to clients accurately and on time
Manage payroll processing, including salary computation and distribution to agents
Ensure compliance with company policies, client expectations, and operational standards
Address operational issues and provide timely resolutions to maintain workflow efficiency
2022
-
2025
Health Security Partners
(Virtual Project Manager)
Managed end-to-end delivery of a web-based training program, ensuring timely completion from concept to launch
Secured client approval of design mockups prior to development and implemented feedback
Maintained regular client communication through updates, meetings, and prompt response to inquiries
Identified and communicated project risks, issues, and potential delays with recommended solutions
Handled system modifications and maintenance, ensuring completion within agreed timelines
Facilitated client training and delivered user manuals in PDF format
Managed website hosting, backups, and post-deployment support for up to one year
Ensured proper data handling, including secure deletion of project files upon contract completion
Participated in client and internal team meetings to support project coordination
Performed administrative tasks including expense reporting, invoicing, and billing management
2011
-
2021
Research Institute for Tropical Medicine
(Science Research Specialist II)
Responsible on the detection of pathogens through Polymerase Chain Reaction, both conventional and Real-time methods and genetic sequencing under the research projects of Tohoku University-Research Institute for Tropical Medicine collaboration researches:
Comprehensive Etiological and Epidemiological Study of Acute Respiratory Infections in Children: Providing Evidence for the Prevention and Control of Childhood Pneumonia in the Philippines
Etiology of Adult Pneumonia among Hospitalized patients in EVRMC
Genetic Diversity of Rabies Virus in the Philippines
Detection and Phylogenetic Analysis of Acute Gastroenteristis Viruses among Chlidren (<5 years old) admitted among 4 Tertiary Hospitals in the Philippines (Prospective Study)
Serves as one of laboratory responders to novel respiratory pathogens in the Philippines. Prepares weekly research update. Maintains the Dropbox database. Prepares some of the Work Instructions and Standard Laboratory Procedures for RITM ISO 15189 Certification. Observes Biosafety Practices in the laboratory.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.