2019
Bachelor of Science in Tourism Management
STI College General Santos
Meet your Virtual Assistant / Bookkeeper / Chat Support
Hello, I'm Irene, I am dedicated and detail-oriented professional with experience in bookkeeping, chat support, and administrative support.
I previously worked as an Administrative Support professional in the transportation industry, where I handled billing, invoicing, accounts receivable, accounts payable, payroll, and expense monitoring. This role strengthened my organizational skills, attention to detail, and ability to manage multiple responsibilities while ensuring accuracy and meeting deadlines.
I also have experience managing a car rental company's social media page, where I responded to inquiries, engaged with potential clients, and handled online messages in a timely and professional manner. This experience helped me develop strong communication skills and taught me the importance of providing excellent customer service while building positive relationships with clients.
I am skilled in:
- Customer support (chat and email)
- Bookkeeping
- Data entry
- Social Media Management
My Skills and Competencies
Administrative Support
Social Media Management
Chat Support
Data Entry
Bookkeeping
Certificates
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My Experience and Education
2024
-
2026
SD Transport Corporation
(Admin Supervisor)
Supervised daily administrative and financial operations of the trucking company.
Recorded and maintained accurate records of company sales, expenses, and financial transactions.
Prepared payroll and pay slips for drivers and employees.
Processed billing statements and monitored accounts receivable and collections.
Prepared monthly sales reports and updated financial records for management review.
Maintained employee and driver records, contracts, and personnel files.
Monitored and tracked purchase orders (POs) for fuel, truck parts, and other operational requirements.
Managed and analyzed operating expenses for each truck to ensure cost control and efficiency.
Coordinated with drivers, suppliers, and clients regarding operational and billing concerns.
2020
-
2024
SD Rent a Car
(Booking Officer / Admin)
Monitored daily sales, expenses, and collections, ensuring accurate financial records and reporting.
Prepared weekly and monthly financial and operational reports for management review.
Coordinated banking transactions, deposits, and record reconciliation.
Managed customer bookings, reservations, and service inquiries.
Oversaw the recruitment process, including hiring new drivers and screening applicants.
Maintained employee records, resumes, and personnel files for future reference.
Reported directly to management regarding business performance, staffing updates, and operational concerns.
2019
-
2020
RSG Microhotel
(Front Office Associate)
Welcomed guests and assisted with their needs to ensure a positive experience.
Managed guest bookings, reservations, and payment transactions
Trained and mentored new crew members on room preparation, housekeeping standards, and daily operations.
Handled administrative tasks, including banking transactions and daily recording of sales and expenses.
Prepared and managed staff work schedules to ensure smooth operations.
Answered phone calls, emails, and guest inquiries in a professional manner.
My Services
Virtual Bookkeeping
Professional virtual bookkeeping with accurate records, invoicing, expense tracking, and bank reconciliation.
Data Entry
Accurately enter, organize, and maintain data while ensuring consistency, accuracy, and confidentiality.
Social Media Management
Manage business social media, reply to customer inquiries, schedule posts, and engage with the audience.
Chat Support
Provide fast, professional chat support by answering inquiries, resolving concerns, and ensuring customer satisfaction.