2019
Bachelor of Science in Medical Technology
Our Lady of Fatima University
More Info About Me
Hi! I'm Iris, your reliable Virtual Assistant.
I plan to approach my role with enthusiasm and dedication. As I have studied Medical Technology, which has given me a strong foundation in critical thinking, problem-solving, attention to every detail, and precision. And throughout my career as a Technical Support and a Microentrepreneur, I have developed a range of skills that I believe will be highly valuable to help busy entrepreneurs and professionals manage their workloads and take care of their daily tasks.
As your Virtual Assistant, I assure you that I will strive to be an asset to the team by providing efficient and accurate support while providing high-quality customer service. I will stay current on industry trends to improve my skill sets to better serve the team, remain organized, and prioritize tasks to meet all deadlines. I am a reliable, team-player possessing a strong work ethic and culture which ensures the success of the company/organization.
Let's work together and make great things happen!
My Skills and Competencies
Collaboration and Marketing & Sales
Social Media Management
Data Entry Expert
Medical Virtual Assistant
Amazon/E-commerce VA
Certificates
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My Experience and Education
May 2022
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December 2024
HP Account (US & Canada) – Concentrix
(Advisor I – Technical Support)
• Resolved 95-99% of technical issues on first contact (FCR) by diagnosing hardware, software, and connectivity problems for HP products.
• Delivered customer support via phone and email, achieving 90%+ Customer Satisfaction (CSAT) through clear communication and effective solutions.
• Successfully de-escalated high-risk customer situations, reducing escalations by 90% and improving overall customer retention.
• Maintained accurate and detailed CRM documentation, contributing to faster resolution times and improved team efficiency.
• Generated additional revenue by upselling printers, warranties, ink supplies, and subscription services, exceedingly than the sales target.
• Consistently met or exceeded monthly KPIs, including FCR, CSAT, and quality assurance scores, ranking among the top 3 of the team.
March 2020
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August 2023
Lazada Philippines
(E-commerce Business Owner (B2C))
• Managed end-to-end e-commerce operations, including product sourcing, listing, pricing, order processing, and fulfillment.
• Conducted product research and coordinated with suppliers to ensure competitive pricing, quality, and stock availability.
• Created and optimized SEO-driven product listings with high-quality visuals and compelling descriptions to boost visibility and conversions.
• Delivered customer support via chat and email, resolving inquiries, returns, and refunds while maintaining high satisfaction ratings.
• Analyzed Seller Center data (traffic, conversion, revenue) to optimize performance and increase profitability.
• Executed paid ads, vouchers, and campaigns during major sale events (11.11, 12.12, etc.) to maximize sales and exposure.
• Oversaw logistics and shipping, ensuring SLA compliance and minimizing delays, cancellations, and returns.
• Leveraged customer feedback and performance metrics to improve product offerings and operational efficiency.
• Ensured compliance with marketplace policies, listing standards, and operational guidelines.
My Services
Medical Virtual Assistant
Assist you with your Medical duties including patient engagements, establishing automatic reminders, scheduling and conf
Amazon/E-commerce VA
Specialize in Product Research, Product Listing Optimization, and Expert in Amazon Tools.
Social Media Management
Have solid marketing and sales principles to create effective social media campaigns that drive conversion and revenue.
Data Entry / Web Researcher
I have excellent typing speed and accuracy, with the ability to enter large amounts of data quickly and without errors.