2023
Bachelor of Science in Business Administration Major in Financial Management
Notre Dame Of Tacurong College
More Info About Me
I am a dedicated Virtual Assistant with strong organizational and communication skills, backed by 1 year of experience as a Customer Service Representative in the Healthcare field. In this role, I developed the ability to handle sensitive client concerns with professionalism, empathy, and efficiency, ensuring a positive customer experience in fast-paced environments.
I hold a Bachelor’s Degree in Business Administration, major in Financial Management, which has provided me with a solid foundation in analytical thinking, problem-solving, and business operations. My academic background, combined with my customer service expertise, allows me to deliver reliable support, manage administrative tasks effectively, and contribute to the success of any team or organization.
I am passionate about helping businesses and professionals stay organized, productive, and focused on their goals by providing exceptional virtual assistance and client-focused service.
My Skills and Competencies
Claims Analyst
Appeals
Eligibilty
Prior Authorization
Prescription Refill
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
My Experience and Education
2024
-
2026
Alorica
(Agent)
Customer Service Representative – Healthcare Account
Handled provider services by checking claim and appeal status, investigating issues, and explaining denial codes clearly to providers.
Supported member services by processing premium payments, verifying transactions, and resolving medication denial inquiries.
Delivered accurate, empathetic, and professional assistance to members and providers across multiple communication channels.
Maintained compliance with healthcare regulations while documenting all interactions for audit and follow-up.
Collaborated with internal teams to resolve complex claim and coverage issues, ensuring timely resolution.
Demonstrated strong knowledge of healthcare claims, appeals, denial codes, and benefit coverage.
Build trust and satisfaction through effective problem-solving, attention to detail, and clear communication.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.