2024
BSIT
Our lady of Fatima University
Meet the Mind Behind the Magic ✨
Hi! I’m Ivy, a creative and detail-oriented Social Media Manager and Virtual Assistant who enjoys turning ideas into engaging content and helping brands build a strong online presence.
With a background in Information Technology, administrative support, and graphic design, I bring both creativity and organization to social media management. I enjoy creating visually appealing content, planning posts, writing captions, organizing content, and finding ways to make a brand more engaging and relatable online.
Whether you need help with content creation, social media management, graphic design, or behind-the-scenes organization, I’m ready to bring creativity, reliability, and a little spark ✨ to your brand.
My Skills and Competencies
Social Media Management
Administrative Support
Data Entry
Content Creation
Customer Service
Graphic Design
Certificates
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Experiences and Education
2025
-
2026
Fatima University Medical Center
(Telephone Operator / Receptionist)
Answered and managed incoming calls, providing accurate information and directing calls to the appropriate departments or personnel.
Assisted patients, visitors, and callers with inquiries and concerns in a professional and courteous manner.
Assisted with basic administrative and reception tasks, including handling inquiries and maintaining records.
Coordinated with different departments to ensure timely communication and assistance.
Maintained professionalism, confidentiality, and excellent customer service when dealing with patients and visitors.
Managed multiple calls and requests efficiently while maintaining attention to detail.
2024
-
2025
Antipolo Doctors Hospital
(Charge Clerk)
Managed and maintained accurate patient records, charges, and billing information.
Verified patient data, medical orders, and service charges to ensure accuracy and completeness.
Coordinated with nurses, doctors, billing staff, and other departments regarding patient charges and documentation.
Assisted patients and their relatives with billing-related concerns and inquiries.
Performed data entry and updated information in the hospital information system.
Reviewed and monitored charges for laboratory tests, medications, procedures, and other hospital services.
Assisted healthcare staff with basic technical concerns, including checking connections, replacing cables, and troubleshooting computer monitors.
Maintained confidentiality and properly handled sensitive patient information.
Ensured records and documents were organized and completed within required timelines.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Graphic Design
Create eye-catching, professional designs for social media posts, stories, banners, promotions, and branded content.
Content Planning & Scheduling
Plan content calendars, organize ideas, and schedule posts to keep your social media consistent and engaging.
Data Entry
Accurate and organized data entry for spreadsheets, databases, forms, documents, and online systems.
File & Document Organization
Organizing digital files, folders, documents, and business records for easier access and better workflow.
Email & Administrative Support
Assisting with basic email organization, information gathering, document preparation, and other administrative tasks.