Hardworking
Cebu Technological University Main Campus
• Delivered excellent customer support by addressing
inquiries, resolving complaints, and providing
product/service information through phone, email, and
chat.
•Utilized problem-solving and communication skills to
enhance customer experience and build long-term
loyalty.
• Accurately encoded insurance information, claims, and patient data into company systems in compliance with U.S. healthcare and insurance standards.
• Reviewed and verified policy details, claim forms, and supporting documents for accuracy and completeness.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.