Medical Virtual Assistant | Healthcare Insurance Specialist

Dedicated and detail-oriented Medical Virtual Assistant with 9 years of experience in the healthcare insurance industry, supporting both healthcare providers and insurance companies. Skilled in handling insurance verification, claims processing, and administrative support while ensuring accuracy, compliance, and excellent client service.

Experienced in contacting insurance providers on behalf of medical practices to verify patient eligibility and benefits, obtain authorization details, and file or follow up on medical claims. Knowledgeable in medical terminology, provider credentialing information, and insurance processes including TIN, NPI, CPT codes, HCPCS codes, ICD codes, and Place of Service (POS) codes.

Proficient in managing healthcare administrative tasks such as:

- Insurance eligibility and benefits verification

- Claims filing, appeals, and claims status follow-up

- Prior authorization coordination

- Appointment scheduling and calendar management

- Patient intake and demographic updates

- Medical records coordination and documentation

- Data entry and EMR/EHR management

- Email and phone support for patients and providers

- Billing support and payment posting assistance

- Referral processing and provider coordination

- HIPAA-compliant communication and record handling

- Customer service and patient relations support

Strong communication, multitasking, and problem-solving skills with the ability to work efficiently in fast-paced healthcare environments while maintaining confidentiality and professionalism.