UK Client
(Ops Systems Specialist)
• Built and maintain the Automation Hub - internal system with different tools inside it.
• Maintaining internal systems — CRMs and other platforms operations teams rely on.
• Troubleshooting — fixing issues when systems break or underperform, often as first-line support before escalating to IT/engineering.
• Process optimization — identifying inefficiencies in workflows and configuring systems to fix them.
• Data integrity — ensuring systems are populated correctly, integrations sync properly, reporting is accurate.
• Training & support — helping staff use the systems correctly, writing SOPs/documentation.
• Vendor/system administration — managing user access, permissions, upgrades, and relationships with software vendors.
PREVIOUS ROLE: Admin/Resource Consultant
Updates Asana (the company’s project management tool) to organize the Director’s tasks and projects, making sure everything is clearly tracked and prioritised.
• Manages the Director’s calendar by setting appointments, arranging interviews, and coordinating meetings to avoid scheduling conflicts.
• Acts as the go-to person for new and existing business tools like Firefish and Quil. Handles basic troubleshooting and helps the team understand how to use these platforms.
• As the Firefish superuser, customizes system settings, manages user access, posts jobs, maintains candidate records, and ensures the platform is working efficiently for the whole team.
• Designs and prepares professional slide decks and visual presentations using tools like PowerPoint, Canva, and Infograpia, often for tenders, internal processes, or business proposals.
• Searches for suitable candidates across various job boards such as Firefish, LinkedIn, TotalJobs, and CV Library to support recruitment needs.
• Formats and edits CVs to present candidates in the best possible way before submission to clients.
• Creates, edits, and updates company documents to ensure all content is accurate, up-to-date, and professionally presented.
• Makes initial contact with potential candidates, conducts phone screenings, and checks if they are a good fit for available roles.
• Gathers information about job trends, market rates, and competitors to support recruitment strategy and business planning.
• Writes engaging job adverts and posts them on platforms like LinkedIn to attract qualified candidates.
• Updates the company’s LinkedIn page and website with new content, ensuring the brand stays current and appealing to both clients and candidates.
