Bachelor of Science in Information Technology
First Asia Institute of Technology and Humanities
Experienced sales, customer service, and administrative professional with over 10 years of diverse experience across customer support, office administration, and retail management. Proven ability to maintain high service standards, manage tasks efficiently, and be results-driven. Tech-savvy, detail-oriented, and adaptable, with strong communication and problem-solving skills.
First Asia Institute of Technology and Humanities
Review and assess user-generated content using Salesforce.
Approve or reject advertisements submitted by advertisers using Salesforce B2B.
Identify and take appropriate actions on content that violates policies.
Accurately document and track violative contents using Google Sheets.
Generate leads through networking, referrals, and marketing activities.
Cold and warm-calling, email outreach, social media interactions, and engaging with qualified leads to generate interest and set appointments.
Track client interactions on Google Sheets to ensure proper follow-ups.
Conduct sales presentation for the interested clients.
Encode, update, and maintain client records on the system.
Assist clients with after-sales concerns.
Encode, update, and maintain accurate client records and files.
Prepare, organize, and process necessary documents and reports.
Coordinate with other departments to ensure smooth communication and workflow.
Perform other administrative and ad-hoc tasks as needed
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
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