Bachelor of Science in Food Technology
Bicol University
Hello! I'm Janice, a dedicated and dependable Virtual Assistant from the Philippines who enjoys helping entrepreneurs and businesses stay organized behind the scenes. I believe that great support allows business owners to focus on what matters most, and I'm committed to making their daily operations smoother and more efficient.
My experience in customer service has strengthened my communication skills, attention to detail, and ability to work under pressure while maintaining professionalism. I can assist with administrative tasks such as email and calendar management, data entry, internet research, document preparation, file organization, customer support, and social media assistance.
I am proficient in Google Workspace, Microsoft Office, Canva, and online collaboration tools. I take pride in being organized, reliable, easy to work with, and always willing to learn new systems and processes. Whether working independently or as part of a team, I strive to deliver quality work on time and exceed expectations.
Bicol University
Prepared espresso-based drinks, brewed coffee, teas, and other beverages according to company recipes and quality standards
Monitored inventory levels and restocked ingredients and other supplies as needed.
Ensured proper food handling, storage, and preparation in compliance with company policies.
Worked efficiently during peak hours while maintaining product quality and customer satisfaction
Took customer orders accurately, processed payments, and handled cash and POS transactions.
Assisted customers by recommending menu items and addressing their inquiries in a friendly and professional manner.
Maintained cleanliness and organization of the café, including workstations, dining areas, and equipment, following food safety and sanitation standards.
Assisted in monitoring food manufacturing processes to ensure product quality and food safety compliance.
Conducted product inspections and quality checks on raw materials, in-process, and finished products.
Prepared and maintained quality assurance documentation and inspection records.
Supported GMP, HACCP, SSOP, and sanitation compliance throughout production.
Assisted in product testing, sensory evaluation, and laboratory sample preparation.
Participated in product development trials and quality improvement activities.
Reported quality concerns and supported corrective and preventive actions (CAPA).
Worked closely with QA, Production, and R and D teams to maintain consistent product quality.
Help clients keep their inbox organized and manageable by sorting emails, prioritizing important messages, filtering spa
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.