2013
BS Biology
University of the Philippines
Learn more about me!
Over 7 years of experience in medical billing and collections, both as a primary biller and assistant. Proficient in customer service - inbound and outbound calls, chat, and email. A leader with over 4 years of experience as a supervisor and trainer.
What I can do
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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I've worked with:
2023
-
2026
We Feed Raw
(Customer Service Representative)
Answers customer service inquiries through text, chat, and email, catering to questions about order placement and status, dog food nutrition, and product information.
2016
-
2025
FGC+
(Primary Medical Biller, Team Lead, and Trainer)
Takes charge of skilled nursing facilities’ billing, collections, and revenue cycle matters. Proficient in HMO, Medicaid, and Medicare rules and billing. Does data entry, balance aging, bank tie outs, and reconciliation, insurance eligibility calls and claim status, taking calls from patients/families, working directly with BOMs and facility administration.
Manages a small team (6-8 members), doing administrative tasks, coaching sessions, etc. I also train new hires and newly-promoted VAs for the primary biller role.
2013
-
2016
Teleperformance Philippines
(Collections and Customer Service Representative)
Promoted to SME – acts as a team support, answering questions from agents, taking escalation calls, extracting and analyzing data, and coaching agents. Promoted to quality assurance analyst - monitoring calls, analyzing data, and presenting to clients, and facilitating calibration sessions.
What I'm best at
Medical Biller
Revenue Cycle Management, Data Entry, HMO claims and authorization, Medicaid, and private invoicing and billing.
Customer Service Representative
Extensive experience and background in customer service by calls, chat, texts, and emails.
Quality Assurance Analyst
Proficient in call evaluations, gathering and analyzing data, and interpreting it into valuable insights.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.