2015
Bachelor of Science in Tourism Management
Polytechnic University of the Philippines
More Info About Me
Hi! My name is Janzen, but you can call me “Zen.” I’m an experienced professional specializing in events coordination, brand activations, digital content, customer service, and concierge support. I also have a strong background in managing live productions and social media management.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2026
EMP Productions
(COORDINATOR AND EVENT ORGANIZER)
Managed and executed live Mobile Legends: Bang Bang tournaments and esports events as a Game Master, collaborating with major brands such as ASUS, XPG, and ADATA to deliver successful live productions and engaging event experiences.
2022
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2023
Manila Broadcasting Company
(SOCIAL MEDIA MANAGER (Brand Activation and Production - Traffic))
Managed branded digital content and multiple social media platforms — including TikTok, Instagram, Facebook, and YouTube — reaching millions of followers across Manila and provincial campaigns. Supported production operations and on-ground brand activations for major clients such as Sunsilk, GCash, Silka, and San Miguel Corporation.
2020
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2022
NETFLIX (24/7 Intouch)
(CUSTOMER SERVICE REPRESENTATIVE)
Provided customer support for the world’s leading global streaming platform through inbound calls and chat support, resolving inquiries related to account management, billing, technical issues, and platform navigation while consistently maintaining high customer service standards.
2018
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2020
Aspire Lifestyles (International SOS)
(LIFESTYLE CONCIERGE CONSULTANT)
Delivered personalized concierge services for high-value clients, supporting premium brands through seamless coordination of travel, dining, and lifestyle arrangements while maintaining exceptional customer experience standards.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.