2016
BS Information Technology
Central Bicol State university of Agriculture - Sipocot
More Info About Me
Results-driven remote professional with nearly 10 years of experience including almost 5 years
supporting a South Florida MSP. Experienced in executive assistance, CRM administration,
GoHighLevel, Autotask PSA, ticketing systems, customer support, research, scheduling, lead
generation, documentation, and basic IT support.
My Skills and Competencies
Social Media Management
Real Estate Specialist
Data Entry
Content Creator
Lead Generation
Phone Support
Research
Customer Service
Administrative Support
Chat Support
Certificates
My Experience and Education
2021
-
2026
Solutions Squad Inc.
(Virtual Assistant - Contractor)
Supported executives and daily operations for a South Florida MSP.
Managed Outlook calendars, email, scheduling, and client communications.
Maintained CRM records and service tickets using GoHighLevel and Autotask PSA.
Provided first-level IT support and coordinated with technical teams.
Performed research, lead generation, cold calling, and appointment setting.
Coordinated vendors, documented processes, and improved workflows.
2019
-
2021
Quantrics
(Technical Support Representative)
As a Customer Service Representative, I provided technical support for home internet, Fibe TV, satellite TV, and home phone services. I troubleshooted mobility issues, upsold mobile, TV, and internet plans, and efficiently handled customer inquiries. I escalated issues, documented calls, processed orders and refunds, and coordinated repair dispatches for enhanced customer satisfaction.
2019
-
2021
Central Bicol state University of Agriculture - Sipocot
(Contract of Service Instructor)
As a Teacher, I teach Information Communication Technology and WordPress to students across junior and senior high schools, as well as colleges. I utilize various online platforms for virtual instruction and have extensive experience in teaching remotely. Additionally, I am responsible for creating exams and conducting meetings, demonstrating proficiency in different video conferencing platforms. I am also a Licenced Professional Teacher.
2018
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2019
Teleperformance
(Customer Service Representative)
As a Customer Service Representative, I supported gamers daily by addressing billing and Microsoft account inquiries, troubleshooting games, apps, and console hardware issues. I upsold subscriptions, games, and accessories, persuading customers to upgrade their gaming setups. Additionally, I managed Microsoft Xbox accounts, updated information, and facilitated orders on behalf of customers, ensuring a seamless service experience.
2016
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2018
Sutherland Global Services Inc.
(Associate - Customer Service Representative)
As a Customer Service Representative, I communicated with store associates via phone calls to coordinate services and check product availability for pet parents. Additionally, I managed order processing, refunds, replacements, and order tracking efficiently. Moreover, I scheduled pet services at the store and conducted data entry for loyal customers to maintain accurate records.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Real Estate Specialist
Assisting sellers and buyers in marketing and purchasing property for the right price under the best terms
Lead Generation Specialists
Identifies and cultivates leads for businesses, driving sales through tailored strategies.
Customer Service Representative
Assisting customers with inquiries, issues, and providing exceptional support.
Cold Calling Specialists
Launching sales calls, engaging prospects, and securing new business opportunities.