Hi! I'm Jeraldine

About Me – Virtual Assistant | Customer Support, Administrative and Lead Generation

I am a Virtual Assistant with a background in customer service, lead generation, prospect research, CRM management, and administrative support. I help businesses stay organized by managing customer information, conducting research, maintaining CRM records, and providing reliable administrative support that keeps daily operations running smoothly.

My experience includes customer support through email and chat, lead list building, prospect research, data enrichment, CRM organization, web research, and administrative tasks. I am proficient in Google Workspace, Google Sheets, Apollo, LinkedIn, Canva, and CRM platforms, and I am committed to delivering accurate, dependable, and high-quality support that helps businesses save time and focus on growth.

Jeraldine G. Amongo
Dasmariñas, Philippines
jeraldinegamongo@gmail.com
Freelancer
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Customer Support, Administrative Support and Lead Generation

Customer Support • Administrative Support • Lead Generation • Prospect Research • CRM Management
Prospect Research
Lead Generation
Google Workspace
Administrative Support
Customer Support
CRM Management

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2023
Lead Generation Training

Define a clear Ideal Customer Profile (ICP), search and qualify prospects using Google/LinkedIn, and turn findings into clean, de-duplicated, CRM-ready lists.

2017
Bachelor of Science in Tourism Management

STI College DASMA

January 2026 - February 2026
Lead Generation and Data Research VA (NDA Client) — Contract
(Lead Generation VA | Prospect Research and List Building)

- Supported a founder’s lead generation workflow through prospect research, list building, and data validation.
- Built ICP-aligned lead lists and enriched prospect data
- Validated decision-maker details and cleaned lead records
- Maintained organized lead databases with outreach notes
- Delivered daily updates and clarification questions

August 4 - October 3, 2025
Nature Packaged
(Lead Generation Specialist (Internship))

- Conducted research and created a verified list of 200 candle makers (company, contact, website, location).
- Formatted and presented database in Google Sheets with clean formatting and de-duplication.

July 14 - August 14, 2025
Lead Connects
(Lead Generation Specialist (Internship))

- Researched and identified potential customers through LinkedIn and CRM tools.
- Conducted email and social media outreach to initiate conversations.
- Built and maintained prospect lists to support sales pipeline.

2018 - 2019
Concentrix
(Customer Advisor II)

- Supports customer service and the handling of ad hoc issues relating to the client's goods or services. Handling inquiries in a fair, timely, professional, empathetic, and appropriate for the needs of the audience.

2020 - 2022
Teleperformance Inc
(Customer Service Representative)

- Uses a live chat support system to offer online customer care. Utilizing online chat platforms to answer inquiries, handle payment problems, or assist consumers with order placement are example of general duties.

My Services

Customer Support (Chat and Email)

Provide professional email and chat support while ensuring clear and timely communication.

Administrative Support

Support daily operations through administrative tasks and workflow organization.

CRM Management & Data Organization

Maintain organized CRM records and accurate business data.

Lead Generation

Build accurate B2B lead lists through research and data verification.

Prospect Research

Research companies and decision-makers to identify qualified business opportunities.

Testimonials

Author

Cristin B.

Jeraldine was professional and easy to work with. She took feedback well, asked smart questions, and completed tasks accurately. Strong with clearly scoped, repeatable work. Still building deeper lead gen skills, but shows good potential. (NDA)

Author

Dan TenNapel

Jeraldine stayed organized and on time. She kept clear tags and comments in the sheet. Her leads were ready for outreach. I would happily work with her again.


Works

Lead Generation

Data Entry

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Dasmariñas,
Philippines
Email :
jeraldinegamongo@gmail.com


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