Hi! I'm Jeraldine

About Me – Customer Service and Lead Generation VA

I’m a Virtual Assistant specializing in Lead Generation and Customer Support, with over 3 years of experience handling email and chat support for eCommerce businesses.

I help business owners save time by managing customer communication efficiently while also supporting lead generation through accurate research, list building, and CRM organization.

I’m known for being reliable, detail-oriented, and organized, ensuring that both customer-facing tasks and backend operations run smoothly.

Jeraldine G. Amongo
Dasmariñas, Philippines
jeraldinegamongo@gmail.com
Freelancer
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Customer Service, Lead Generation and Data Management

Chat and Email Support • Prospect Research • List Building • CRM and Data Management
Prospect Research (B2B)
CRM Management and Data Organization
Lead Research and List Building
Data Management and CRM Updates
Chat and Email Support Handling
Customer Communication and Issue Resolution

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2023
Lead Generation Training

Define a clear Ideal Customer Profile (ICP), search and qualify prospects using Google/LinkedIn, and turn findings into clean, de-duplicated, CRM-ready lists.

2017
Bachelor of Science in Tourism Management

STI College DASMA

January 2026 - February 2026
Lead Generation and Data Research VA (NDA Client) — Contract
(Lead Generation VA | Prospect Research and List Building)

- Supported a founder’s lead generation workflow through prospect research, list building, and data validation.
- Built ICP-aligned lead lists and enriched prospect data
- Validated decision-maker details and cleaned lead records
- Maintained organized lead databases with outreach notes
- Delivered daily updates and clarification questions

August 4 - October 3, 2025
Nature Packaged
(Lead Generation Specialist (Internship))

- Conducted research and created a verified list of 200 candle makers (company, contact, website, location).
- Formatted and presented database in Google Sheets with clean formatting and de-duplication.

July 14 - August 14, 2025
Lead Connects
(Lead Generation Specialist (Internship))

- Researched and identified potential customers through LinkedIn and CRM tools.
- Conducted email and social media outreach to initiate conversations.
- Built and maintained prospect lists to support sales pipeline.

2018 - 2019
Concentrix
(Customer Advisor II)

- Supports customer service and the handling of ad hoc issues relating to the client's goods or services. Handling inquiries in a fair, timely, professional, empathetic, and appropriate for the needs of the audience.

2020 - 2022
Teleperformance Inc
(Customer Service Representative)

- Uses a live chat support system to offer online customer care. Utilizing online chat platforms to answer inquiries, handle payment problems, or assist consumers with order placement are example of general duties.

My Services

Lead Generation

Build targeted B2B lead lists based on your ideal customer profile for outreach and growth.

CRM Hygiene and Data Cleanup

Clean, organize, and maintain your CRM so your data stays accurate and ready for outreach

Email Finding and Verification

Email sourcing using Apollo, Data Axle, SourceScrub, and SalesQL, verified with NeverBounce.

Lead List Building and Enrichment

Clean, organized lead lists with validated contacts and enrichment fields for outreach-ready campaigns.

Customer Support (Chat and Email)

Chat and email support to resolve inquiries and order concerns while following your brand tone.

Testimonials

Author

Cristin B.

Jeraldine was professional and easy to work with. She took feedback well, asked smart questions, and completed tasks accurately. Strong with clearly scoped, repeatable work. Still building deeper lead gen skills, but shows good potential. (NDA)

Author

Dan TenNapel

Jeraldine stayed organized and on time. She kept clear tags and comments in the sheet. Her leads were ready for outreach. I would happily work with her again.


Works

Lead Generation

Data Entry

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Dasmariñas,
Philippines
Email :
jeraldinegamongo@gmail.com


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