2023
Bachelor of Secondary Education major in English
Davao de Oro State College
More Info About Me
A bachelor’s degree holder and licensed professional teacher with proven experience in the healthcare BPO industry. Brings strong communication, critical thinking, and organizational skills developed through teaching and healthcare support roles. Experienced in handling member and provider inquiries, navigating healthcare systems, and delivering accurate, compliant, and empathetic support in fast-paced environments.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Medical Virtual Assistant
Certificates
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My Experience and Education
2024
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2026
Alorica Philippines
(Customer Service Representative)
Assist member's with their prescription drug plan inquiries which includes precriptions drugs, billing, portal/website inquiries and assistance, filinv prior authorization or drug coverage determination, appeals and other pharmacy inquiries. I was also able to experience medical provider inquiries and concern like claims, authorization status and medical coverage.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.