Graduate of International Travel and Tourism Management with hands-on experience in customer support, guest relations, and e-commerce operations. Former Email and Chat Support VA for an online apparel brand, skilled in Gorgias, Shopify, Loop Returns, and Google Sheets tracking. Service- oriented, detail-focused, and adaptable, with proven ability to handle customer inquiries, order management, and live selling. Seeking opportunities in virtual assistance, customer support, or front- facing hospitality roles.
Lyceum of the Philippines University - Cavite
Handled customer inquiries via email and chat using Gorgias. Assisted customers with order tracking,
shipping updates, and product concerns. Processed returns and exchanges through Loop Returns and
Shopify. Maintained and updated customer data in Google Sheets and ensured timely, professional
responses to improve customer satisfaction.
Manages a small online retail business, handling live selling, product packaging, and customer inquiries.
Oversees marketing and simple promotional strategies to increase visibility and sales. Builds strong
communication and customer service skills through direct interactions and transactions. Demonstrates
initiative, adaptability, and a consistent commitment to excellent service.
Monitored incoming flights and assisted in providing accurate arrival updates. Welcomed and guided
passengers, including deportees and international travelers, at the main lobby. Supported immigration
officers by gathering and verifying passenger documents. Assisted in baggage claims, boarding
announcements, and departure procedures to ensure smooth passenger flow.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.