Your Trusted Virtual Partner, Jefferson

More Info About Me

With nearly 20 years of strategic leadership experience, I have a strong track record of building and managing top-performing teams that consistently exceed goals across BPO and back-office operations. I am an advanced communicator and relationship-builder, skilled in engaging effectively with personnel, clients, business partners, and executive leaders at all levels. As a big-picture thinker, I am driven to deliver positive bottom-line impact while ensuring strict compliance with enterprise standards, procedures, and regulatory requirements.

These experiences have equipped me with strong organizational, communication, and problem-solving skills, which greatly benefit my career as an aspiring Virtual Assistant. My background in training, coaching, and motivating teams has also strengthened my ability to support clients efficiently, manage priorities, and contribute value in fast-paced, remote work environments, while consistently delivering high-quality results.

Jefferson S. Banzon
Cebu City, Philippines
grain_21@yahoo.com
Freelancer
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My Skills and Competencies

Executive Virtual Assistance
Procurement
Graphic Design
Data Entry
Administrative Support
Recruitment

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
October 2013
Master in Business Administration (Southwestern University)

A postgraduate-level degree designed to develop advanced leadership and management skills. It provides a comprehensive understanding of how businesses operate, combining theoretical knowledge with practical, real-world application.

May 2006
Bachelor of Science in Medical Technology (Velez College)

A 4-year healthcare program that trains students to perform complex laboratory tests used in the detection, diagnosis, and treatment of diseases.

March 2018 - 2026
Demand Science Team Philippines, Inc.
(Site Director, Workplace Services)

Administratively oversees & supports the Makati & Cebu delivery centers with multiple business functions and a headcount of 300+ FTEs

December 2015 - March 2018
Firstsource Solutions Limited, Inc.
(Manager, Operations)

Manages 3 financial lines of businesses with 2 Associate Managers, 1 MIS Analyst, 20 Team Managers, and over 210 FTEs

March 2014 - December 2015
SPI Global, Inc.
(Manager, Operations)

Leads 3 programs under the Retail Vertical, with 6 Team Leads, and over 80 FTEs and heads regular seasonal projects across multiple sites with 100 to 1200 FTEs

March 2011 - October 2013
Customer Benefit Svcs, Inc.
(Director, Call Center Operations)

Leads a delivery center and handles multiple lines of businesses with 5 Business Support Managers, 8 Team Managers, and over 200 FTEs.

April 2007 - May 2010
ePerformax Contact Centers & BPO
(Team Lead, Operations)

Manages day-to-day operational service level requirements and shrinkages across multiple customer service programs with over 500 FTEs

October 2006 - April 2007
eTelecare Global Solutions
(Customer Service Associate 1, Operations)

Serves as a developmental resource for customer support, program up-training, quality trend monitoring, and call escalations.

My Services

Data Entry

Verifies and digitizes information from physical documents, spreadsheets, or online forms into the company system.

Administrative Support

Manage emails, schedule meetings, handle data entry, and organize files to ensure smooth daily business operations.

Graphic Design

Design high-quality graphics for social media, websites, advertisements, and marketing collaterals.

Executive Virtual Assistance

Manages high-level calendars, C-suite inboxes, and global travel to maximize leader productivity.

Procurement

Source vendors, manage POs, negotiate pricing, and track inventory to optimize the company supply chain.

Recruitment

Source talent, screen resumes, schedule interviews, and manage ATS data to streamline the hiring process.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cebu City,
Philippines
Email :
grain_21@yahoo.com


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