Your Trusted Virtual Partner, Jefferson

More Info About Me

Highly experienced operations and business support leader with nearly 20 years of experience supporting executives, managing cross-functional operations, coordinating stakeholders, and driving organizational efficiency within BPO, shared services, and corporate environments. Proven ability to manage calendars, executive coordination, reporting, operational planning, vendor management, and confidential business matters while maintaining professionalism and strong attention to detail.

These experiences have equipped me with strong organizational, communication, and problem-solving skills, which greatly benefit my career as an aspiring Virtual Assistant. My background in training, coaching, and motivating teams has also strengthened my ability to support clients efficiently, manage priorities, and contribute value in fast-paced, remote work environments, while consistently delivering high-quality results.

Jefferson S. Banzon
Cebu City, Philippines
grain_21@yahoo.com
Freelancer
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My Skills and Competencies

Executive Virtual Assistance
Procurement
Graphic Design
Data Entry
Administrative Support
Recruitment

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
October 2013
Master in Business Administration (Southwestern University)

A postgraduate-level degree designed to develop advanced leadership and management skills. It provides a comprehensive understanding of how businesses operate, combining theoretical knowledge with practical, real-world application.

May 2006
Bachelor of Science in Medical Technology (Velez College)

A 4-year healthcare program that trains students to perform complex laboratory tests used in the detection, diagnosis, and treatment of diseases.

December 2018 - June 2026
Demand Science Team Philippines, Inc.
(Site Director, Workplace Services)

• Lead multi-site operational support and workplace services functions supporting business continuity and employee experience initiatives across Luzon and Visayas.
• Partner with executive leadership teams in driving operational strategies aligned with organizational growth, workforce productivity, and service delivery objectives.
• Oversee cross-functional support operations including facilities management, vendor governance, workplace operations, and employee engagement programs.
• Drive operational improvements and workplace optimization initiatives to enhance organizational efficiency and employee satisfaction.
• Support leadership decision-making through operational reporting, workforce insights, and strategic collaboration across business units.
• Lead crisis management and business continuity coordination during operational disruptions and organizational transitions.

March 2018 - December 2018
Demand Science Team Philippines, Inc.
(General Manager, Sales & Development)

• Directed business operations and sales support initiatives for Cebu-based programs.
• Led performance management initiatives, forecasting activities, and operational planning to support revenue and growth targets.
• Strengthened client relationships and business alignment through strategic reporting and stakeholder engagement.

December 2015 - March 2018
Firstsource Solutions Limited, Inc.
(Manager, Operations)

• Managed large-scale operational teams supporting financial accounts with over 210 FTEs across multiple business units.
• Drove SLA performance, workforce optimization, operational forecasting, and client service delivery initiatives.
• Collaborated with support functions and leadership teams to improve operational efficiency and business performance.
• Led action planning, performance reviews, and employee development initiatives to strengthen operational outcomes.

March 2014 - December 2015
SPI Global, Inc.
(Manager, Operations)

• Led retail operations programs and managed seasonal workforce ramp initiatives involving up to 1,500 contract hires across multiple sites.
• Directed operational performance management, workforce planning, coaching, and client service delivery initiatives.
• Supported organizational scaling efforts through effective cross-functional coordination and operational oversight.

March 2011 - October 2013
Customer Benefit Svcs, Inc.
(Director, Call Center Operations)

• Directed delivery center operations supporting multiple business lines with over 200 FTEs.
• Managed operational governance, financial forecasting, client relationships, and service delivery performance.
• Led operational improvement initiatives focused on customer experience, workforce productivity, and stakeholder engagement.

April 2007 - May 2010
ePerformax Contact Centers & BPO
(Team Lead, Operations)

• Led workforce optimization and staffing strategies supporting financial services programs.
• Conducted operational forecasting, scheduling analysis, and service level planning to support business objectives.
• Collaborated with operations teams to improve staffing efficiency and operational performance.

My Services

Data Entry

Verifies and digitizes information from physical documents, spreadsheets, or online forms into the company system.

Administrative Support

Manage emails, schedule meetings, handle data entry, and organize files to ensure smooth daily business operations.

Graphic Design

Design high-quality graphics for social media, websites, advertisements, and marketing collaterals.

Executive Virtual Assistance

Manages high-level calendars, C-suite inboxes, and global travel to maximize leader productivity.

Procurement

Source vendors, manage POs, negotiate pricing, and track inventory to optimize the company supply chain.

Recruitment

Source talent, screen resumes, schedule interviews, and manage ATS data to streamline the hiring process.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cebu City,
Philippines
Email :
grain_21@yahoo.com


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