2007
Information Technology
Informatics
More Info About Me
I am a dedicated and results-driven professional with over 14 years of experience in the BPO industry. My career journey has taken me through some of the world's most recognized brands, having served as a Technical Support Specialist for both Dell and Google, where I honed my problem-solving skills and delivered exceptional customer experiences. I later transitioned into the financial sector as a Financial Associate for a well-known U.S.-based bank, broadening my expertise in client relations and financial assistance.
Throughout my career, I have developed a deep passion for customer service excellence — building trust, resolving concerns efficiently, and ensuring every client feels heard and valued. Beyond my professional life, I am a proud father of two, which has further shaped my sense of responsibility, patience, and commitment in everything I do.
I am now channeling my diverse background and skill set into the world of Virtual Assistance, eager to bring my years of experience to clients who need reliable, professional, and dedicated support. I am highly motivated, a fast learner, and committed to growing continuously in this role.
Let's work together and get things done — the right way.
Remote Bookkeeping Support Certified Xero Online Bookkeeper
Monthly & Year-End Reporting, Expense Tracking & Categorization, Xero Add-on Integration, and Invoice Creation & Management
Social Media Management
Data Entry
Bookkeeper
Certificates
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My Experience and Education
2012
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2014
Convergys
(Technical Support Representative)
A a Dell Tech Support Specialist, I was skilled in diagnosing computer issues, resolving technical problems, and providing customer support for Dell hardware and software products for more than 2 years.
2014
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2016
Sitel Philippines
(Quality Analyst / Customer Service Representative)
As a CSR and QA for Redbox Kiosk Video Rental, I experienced assisting customers with self-service movie rental systems, maintaining kiosk functionality, managing inventory, and ensuring a smooth rental and return process.
After four months I got promoted as a QA for Sitel and I do call reviews for the specialist and call calibration meetings.
2016
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2017
Telus
(Technical Specialist II)
As a Google Apps Specialist with one year of experience, I learned manage and optimizing Google Workspace tools including Google Docs, Sheets, Slides, Drive, and Forms. Skilled in improving team collaboration, organizing cloud-based workflows, and providing technical support for efficient document management and communication.
2017
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2026
Financial BPO
(Financial Associate)
Commercial Banking Specialist for a leading U.S. financial institution, responsible for conducting detailed back-office document verification and compliance reviews for corporate banking transactions. Coordinated directly with company executives to perform secure callback verifications, ensuring the authenticity of financial documents and adherence to regulatory banking standards.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.