Hello! My name is Jelly Laping, and I am a results-driven Customer Service and Call Center Professional with experience in handling inbound and outbound calls, managing customer inquiries, and setting high-quality appointments.
I specialize in providing exceptional customer support while maintaining a friendly, professional, and solutions-focused approach. As an appointment setter, I am skilled in qualifying leads, building rapport quickly, handling objections, and scheduling appointments that align with business goals.
I take pride in my strong communication skills, attention to detail, and ability to multitask in fast-paced environments. My goal is to help businesses improve customer satisfaction, increase appointment show-up rates, and support overall sales growth through excellent service and effective call handling.
Angeles University Foundation
Making Outbound Calls: more than 500-700 calls everyday
Scheduling appointments to the business owners for websites and ensure details are accurate and recorded.
Update call notes and outcomes in the CRM
Identifying opportunities to promote additional products or services that meet customer needs
Actively sell and promote Home Credit products (typically in-store financing for consumer goods like gadgets) to retail customers at the point of sale
Meet individual sales targets consistently
Guide customers through applications for consumer finance products, ensuring compliance with internal policies and procedures
Greet and welcome customers in a welcoming manner
Responds to client inquiries
Maintained customer satisfaction with quick and professional handling of product returns
Maintained calm demeanor and professionally managed issues in busy high-stress situations
Elevate your online presence and engage your audience with content creation, scheduling, and community management.
Drive growth, seize opportunities. Let's turn prospects into profit!
provides remote administrative and operational support , focus on client-facing activities and sales.
Search the Internet for information on a wide variety of topics.