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University of Mindanao
I am a detail-oriented professional with over 10 years of experience in client services, administrative coordination, and financial reporting. I hold a B.S. in Commerce, Major in Management Accounting, which serves as the foundation for my expertise in financial data accuracy, bookkeeping, and reconciliation
My career is built on a diverse range of high-level responsibilities, including:
Financial & Data Management: 10+ years of experience in producing precise KPI reports, managing accounts payable/receivable, and maintaining ledger accuracy.
Healthcare & Compliance: Spent 9 years managing user access and reporting for a global healthcare account, ensuring strict adherence to compliance and data integrity.
Real Estate & Sales Support: Experienced in lead management, portal monitoring (such as Redfin and Home Light), and stakeholder communication to ensure seamless business operations.
Operations & Leadership: Proven track record in process improvement, workflow optimization, and coaching teams to maintain high standards of quality.
I am highly proficient in Microsoft Excel, Google Workspace, Canva, and various CRM tools. I take pride in being a proactive problem-solver who can adapt quickly to fast-paced environments, whether as a Medical VA, Bookkeeper, or General Virtual Assistant.
University of Mindanao
Managed manual lead assignments and monitored portals to ensure accurate referral tracking.
• Added referrals in the eRelocation Portal and sent acknowledgement emails to agents. • Registered agents in Redfin Powered by Rocket Homes and maintained lead-source records.
• Performed Homelight audits and monitored initial portal updates in HomeStory.
Drove process-improvement initiatives that increased operational efficiency and data accuracy.
• Delivered clear reporting dashboards to support management decisions.
• Coached team members to maintain consistent quality and compliance
Managed user access and reporting for a global healthcare account, maintaining strict compliance controls.
• Produced weekly, monthly, and quarterly KPI and performance dashboards.
• Partnered with cross-functional teams to ensure smooth operations and data integrity.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Scheduling appointments, handling correspondence, and managing records.