2014
BSIT
COLEGIO DE SAN GABRIEL ARCANGEL
Organized. Reliable. Results-Driven.
I'm a reliable and detail-oriented Virtual Assistant dedicated to helping businesses stay organized and productive. I provide efficient administrative support, manage schedules and emails, handle data entry, and deliver excellent customer service so you can focus on growing your business.
My Skills and Competencies
Administrative Support
Email Management
Microsoft Office (Word, Excel, PowerPoint)
CRM Management
Lead Generation
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2026
ACCENTURE INC
(SERVICE DELIVERY SENIOR ANALYST)
Responsible for monitoring, analyzing, and optimizing service delivery performance across client accounts. The role ensures operational efficiency, SLA compliance, and data-driven
decision-making by partnering with Workforce Management, Operations, HR, and Finance teams. Strong analytical skills and BPO/contact center domain expertise.
2020
-
2024
Accenture Inc
(Team Captain/Team Lead)
Managing daily operations, ensuring productivity, quality, and service level targets are achieved. This role acts as the first point of contact for team members, provides coaching and guidance, monitors performance, and helps drive continuous process improvement while maintaining a positive and collaborative work environment.
2017
-
2020
Accenture Inc
(Subject Matter Expert)
provides specialized knowledge and expertise in a specific business process, product, service, or technical domain. The SME serves as a trusted resource for employees, leadership, and stakeholders by delivering guidance, resolving complex issues, improving processes, and supporting training initiatives to ensure operational excellence and business success.
2014
-
2017
Accenture Inc
(Data Entry Analyst)
responsible for accurately entering, validating, maintaining, and analyzing data from multiple sources to ensure the integrity and reliability of business information. This role requires exceptional attention to detail, strong organizational skills, and the ability to identify discrepancies while meeting productivity and quality standards.
My Services
Data Analyst
transforms raw data into meaningful insights through reporting, visualization, and statistical analysis, enabling stakeh
Data Management
supports business operations by establishing data standards, improving data quality, and enabling reliable reporting and
People Management
responsible for building high-performing teams through effective leadership, coaching, performance management, workforce
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.