2027
Bachelor of Science in Business Administration
University of Baguio
My Skills and Competencies
Communication
Graphic Designer
Data Entry
Certificates
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My Experience and Education
June 10 2025
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November 8 2025
Foundever Inc.
(Customer Service Agent)
A Customer Service Agent in the retention department, I handle inbound calls from customers who are considering canceling their services or expressing dissatisfaction. I actively listen to their concerns, identify the root cause of the issue, and provide appropriate solutions to retain their business. I offer suitable alternatives, promotions, or service adjustments based on their needs while ensuring transparency and professionalism. I work to rebuild trust, strengthen customer relationships, and turn negative experiences into positive outcomes. I also document all interactions accurately, follow company policies, and strive to meet retention targets, customer satisfaction goals, and overall performance metrics in a fast-paced environment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.