Hi I am Jeraldine

About Me

I am a customer support and payments operations professional with experience in fintech, e-payment services, fraud review, merchant onboarding, and short-term rental guest support. I help businesses resolve customer inquiries, coordinate bookings, manage daily e-commerce operations, and keep administrative work organized.

My experience includes supporting Stripe merchants at TDCX Malaysia, managing social media and guest inquiries for Charms & Stays, and providing digital operations and e-commerce support for Pure Inka. I also bring a background in financial customer service, fraud investigation, executive assistance, and technical documentation.

I can support your business through phone, chat, and email customer service; order fulfillment and inventory reporting; Canva content design; email marketing; social media scheduling; and accurate administrative support.

Jeraldine Campanilla Gilay
Lapu-Lapu City, Philippines
jeraldinegilay98@gmail.com
Freelancer
Check my CV View Work Hire Me

Core Skills

Customer support, payments operations, e-commerce, and digital support
Social Media Management
Graphic Designer
Data Entry
Content Creator
Account Specialist - ePayment
Customer Support
Bookkeeper Quickbooks Online
Customer Service Representative
Lead Generation and Email Marketing

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
July 6, 2024
Certified General Virtual Assistant

PRO. VA
5-10 hours live webinar conducted on July 6, 2024.

September 2023
Certified Quickbooks Online Bookkeeper

Freelance Academy
Fundamentals of Bookkeeping
Preparation of Chart Accounts
Bank Reconciliation
Quickbooks Online Functions
Creation of Invoice, Bills, Sales Order

October 2022
Certified Social Media Manager

Kurso.Ph

October 2022
Certified Canva Graphic Designer

Kurso.Ph

2019
Bachelor of Science in Mechatronics

Cebu Technological University-Main Campus

2022 - 2023
Freelance
(Data Encoder Part-Time))

As Data Encoder in a construction company I records and manages the sizes for cut sheets in a machine, ensuring accuracy and precision. I verify the information and send it via email to customers for confirmation of the cut sheet and delivery details. This role requires attention to detail, proficiency in data entry, and effective communication skills to coordinate with both the internal team and customers.

2022 - 2024
Powear Clothing / Bisayarts
(Social Media Manager)

Content, Evaluation, Social Media Account Set-up, and Marketing

12/13/24 - Present
TDCX - Malaysia
(Account Specialist)

Focuses on transaction monitoring, fraud prevention, and account safety.

Sep 2026 - Present
Pure Inka
(Virtual Assistant - Digital Operations & E-Commerce Specialist (Part-time))

Managed daily order fulfillment, shipping logistics, inventory reporting, and eBay client communications and lists. Designed promotional materials, digital product listings, book covers, product brochures, and custom wholesale labels using Canva. Developed email marketing campaigns, scheduled social media posts, wrote blog articles, and performed backlink audits and structured data markup to support search visibility.

2023 - 2024
Synchrony Bank
(Customer Service Representative)

As Customer Service Representative in a financial account, we handles client inquiries, resolves issues, and provides information regarding financial products and services. They ensure customer satisfaction through effective communication and problem-solving skills, often interacting via phone, email, or chat.

Jun 2026 - Present
Charms & Stays
(Social Media Manager and Customer Service Representative (Freelance))

Created, scheduled, and published social media posts. Answered guest inquiries about rates, availability, amenities, and bookings, and coordinated follow-ups to support short-term rental guest service.

2022 - 2023
Concentrix
(Fraud Analyst- Customer Service representative)

As Fraud Analyst Customer Service Representative in a financial account we detects and investigates fraudulent activities, addresses customer concerns, and prevents financial losses. We analyze suspicious transactions, communicate with customers to verify account activities, and collaborate with other departments to enhance security measures.

Apr 2026 - Jul 2026
High Ridge Roof Repair
(Executive Assistant (Part-time freelance))

Provided executive and administrative support in a part-time freelance role.

Jun 2020 - Jun 2022
ePerformax Cebu - PayPal
(Customer Service Representative)

Handled inbound financial inquiries by phone and chat for the PayPal account. Resolved customer account and payment concerns.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Lead Generation and Email Marketing

Specializes in helping businesses attract and qualify more potential customers.

Customer Support & Payments Operations

Phone, chat and email support for e-payment, merchant onboarding, identity checks, fraud review and transaction issues.

Quickbooks Online Bookkeeper

Prepare of Charts Accounts Bank Reconciliation Creation of Invoices, Bills, Sales Order


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Lapu-Lapu City,
Philippines
Email :
jeraldinegilay98@gmail.com


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