2019
High School Diploma (Accountancy, Business and Management Track)
Central Colleges of the Philippines
Meet Jerry
Hi! I'm Jeremiah, but you can call me Jerry. I’m assisting businesses to provide outstanding customer service, great organization, and engaging digital content using modern tools and technologies.
I have experience in customer support, social media, AI content creation, and video editing. I believe in the power of communication, empathy, problem-solving, continuous learning, and consistency. I studied the Accountancy, Business, and Management strand and completed General Virtual Assistance training.
I'm goal-oriented and always eager to learn new skills. Whether it’s with administrative tasks, social media, or any other project, I always strive to add value to the project I’m a part of.
Thank you for taking the time to look at my portfolio. I look forward to working with you!
My Skills and Competencies
Video Editing
AI Content Creation
Customer Support
Social Media Management
Data Entry
Content Creation
Certificates
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My Experience and Education
May 2023
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Present
Global BPO and Technology Solutions Provider
(Customer Support Specialist)
• Deliver high-quality omnichannel support (email, chat, and voice) using Zendesk to maintain a 95%+ CSAT rating.
• Utilize Guru for real-time knowledge management and process documentation to ensure 100% accuracy in client resolutions.
• Manage complex customer workflows and data entry within a fast-paced, remote environment.
Oct 2025
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Nov 2025
Next Call, Please! (Personal Project)
(AI Content Creator and Video Editor)
• Created consistent AI-generated characters using prompt engineering.
• Produced AI-assisted images and promotional videos.
• Edited content using Canva and CapCut.
• Maintained visual consistency across scenes and social media assets.
Mar 2025
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Jul 2025
Freelance
(Social Media Manager)
• Managed digital video tutorials and social media channels for a watch technician creator.
• Created and edited engaging posts, Reels, and promotional materials using Canva and CapCut.
• Applied SEO techniques to captions and hashtags to increase reach and engagement.
• Scheduled and published content consistently using Facebook Creator Studio.
• Monitored page insights and adjusted strategies to improve follower growth and interaction.
Jan 2020
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May 2023
Sutherland Global Services
(Customer Service Representative)
• Resolved complex customer inquiries and technical issues through high-volume inbound phone calls.
• Processed new service additions, account activations, and line upgrades within CRM software.
• Promoted company campaigns, exclusive promotional offers, and loyalty rewards to existing customers.
• Utilized omnichannel chat support platforms to multi-task and resolve customer complaints efficiently.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Representative
Assist customers' inquiries via email, chat, and phone support.