2013
Bachelor of Science in Hotel and Restaurant Management
The National Teachers College
Professional Goals
To be part of company that indulges professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
RMS Collect Inc.
(Customer Service Representative (Senior Agent) T-Mobile)
Resolving customers issue with their network, devices and bills.
2020
-
2022
Suntex PTE LTD
(Production and Planning Control Assistant Officer)
Directly communicate with the client and help them with their request and process orders. Do the planning for the production of garments. Communicate with the factory staffs and bosses to make sure we provide smooth and efficient service to our clients nationwide.
2018
-
2020
Cardinal Health International Philippines Inc.
(Customer Service Representative II / Router)
CSR- Process order of the client. Resolved billing and shipping discrepancy issues. Router- Categorized received cases and re-route it to different agents assigned to each categories.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.