2012
Associate in Computer Technology
Polytechnic College of La Union
Creative Mind. Strategic Vision.
Hi! I’m Jerold Rex Cabutotan Boado, but you can call me Bubbles. Based in Tubao, La Union, Philippines, I’m a versatile professional with a strong background in customer service, BPO leadership, social media management, and business operations.
I have over 10 years of customer service experience and more than 6 years of leadership and coaching experience in the BPO industry, where I worked as a Coach/Supervisor at ePerformax. I was responsible for coaching and developing customer service teams, monitoring performance, providing constructive feedback, handling escalations, and helping team members achieve quality and operational targets. This experience strengthened my communication, problem-solving, leadership, and customer relationship skills.
I also bring hands-on experience in social media management and business operations. As an Assistant Manager/Social Media Manager at San Juan Hostel from 2024–2026, I managed daily operations while handling social media content, scheduling, promotions, community engagement, and online customer inquiries. I also serve as a Social Media Manager for Tubao Out and Proud, where I create content, develop social media strategies, manage organic and paid marketing, write engaging captions and hashtags, and build meaningful community engagement.
With an Associate in Computer Technology from Polytechnic College of La Union and Virtual Assistant training under ProVA, I combine my people skills, leadership experience, technical background, and creativity to help businesses communicate effectively, serve their customers better, and strengthen their online presence.
If you’re looking for someone who understands both people and business, I’d love to connect. Let’s turn your goals into meaningful results!
Creative Skills That Make Your Brand Stand Out
From strategy to scroll-stopping content, I bring creativity and purpose to every project.
Social Media Management
BPO Coaching and Team Leadership
Communication and Conflict Resolution
Copywriting and Communication
Customer Service and Client Relations
Content Creation
Certificates
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Experience That Brings Ideas to Life
Turning creativity, strategy, and real-world experience into meaningful results for brands and businesses.
2024
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2026
Tubao Out and Proud, Inc.
(Social Media Manager)
Manage and strengthen our digital presence through social media planning and strategies, organic marketing, content creation, copywriting, and community engagement. I use social media to amplify LGBTQIA+ voices, promote our advocacy and activities, and create meaningful content that inspires, connects, and empowers our community.
2024
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2026
San Juan Hostel
(Assistant Manager/ Social Media Manager)
Assist with the day-to-day operations of the hostel, including guest check-ins and check-outs, reservations, guest concerns, staff coordination, cleanliness, and general property standards. Ensure guests receive a welcoming and positive experience by engaging with them, providing local recommendations, and assisting with hostel activities and events. Manage the hostel’s social media platforms by creating and posting engaging photos, videos, stories, and promotional content, responding to messages and comments, monitoring trends, and maintaining a consistent content schedule.
2017
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2023
Eperformax Contact Center and BPO
(Coach/Supervisor)
Supervised customer service teams, monitored performance, provided coaching and feedback, handled escalations, and supported employees in achieving operational targets.
2016
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2016
Convergys Philippines
(Technical Support Associate)
Provided technical support and troubleshooting assistance to customers, resolved technical issues, and ensured timely and effective customer service.
Let’s Turn Your Ideas Into Impact
Creative, strategic, and tailored solutions designed to help your brand connect, grow, and get noticed.
Social Media Management
Complete day-to-day management of your social media accounts to keep your brand active, consistent, and engaging.
Virtual Assistance and Administrative Support
Data organization, scheduling, online research, coordination and general business support.
Customer Service and Client Support
Providing professional support while resolving customer concerns and building positive relationships.
Content Creation
Creating engaging and visually appealing social media content, including posts, stories and promotional graphics.
Copywriting
Writing attention-grabbing captions, calls-to-action and relevant hashtags that encourage engagement.
Engagement & Community Management
Responding to comments and messages, interacting with followers and building a positive and active online community.