Hey I am Sean

Customer Service Professional Turned Virtual Assistant | 6 Years BPO Experience | Civil Service Eligible | TESDA NC II Certified

A results-driven and highly adaptable professional, I bring six years of robust Customer Service experience within the competitive BPO industry, establishing a proven track record of delivering exceptional support while balancing the rigorous demands of being a dedicated working student by day and an employee by night during my tertiary days.

My foundational expertise is backed by a solid academic background, having graduated from Senior High School under the Humanities and Social Sciences strand with an Academic Specialization Award, followed by earning a Bachelor of Arts degree in Political Science.

To complement my practical communication and problem-solving skills, I hold a TESDA Contact Center Services National Certificate (NC) II earned in 2021, as well as a Civil Service Professional Eligibility achieved in 2025. This unique combination of academic discipline, certified technical proficiency, and extensive front-line customer service experience equips me with the resilience, administrative capability, and communication expertise required to excel as a highly efficient Virtual Assistant.

Sean Bautista
Caloocan City, Philippines
iamjeroldsean19@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator
Paralegal
Medical Prescriptions
Customer Service
Advertising
Public Policy
Public Relations
Journalism

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
June 24, 2025
Bachelor of Arts in Political Science

St. Clare College of Caloocan

June 9, 2021
Contact Center Services NCII

Global Center of Education Management Science and Technology Inc. [GCEMSAT] (valid until June 9, 2026)

March 31, 2020
Humanities and Social Sciences (Academic Strand)

Young Achievers' School of Caloocan

March 2018
Junior High School Diploma

Batasan Hills National High School

March 2014
Elementary Diploma

Commonwealth Elementary School

March 2008
Primary Education

JJ Kiddie Learning Center

November 28, 2025 - March 15, 2026
Everise
(Customer Experience Champ)

Assignment was primarily in taking up inbound and outbound calls, side by side with emails and chat support through SMS, providing healthcare prescriptions and medicinal refills for patients with comorbidities and Senior Citizens. Representing the Pharmacy Team with CVS Aetna, making sure all terminologies such as balances, deductibles, and prior authorization from their medical prescriber under their insurance plan are efficiently explained.

January 8 - July 18, 2025
Afni
(Customer Service Representative)

Managing inbound and outbound calls, side by side with emails and chat support through SMS, providing technical support for phone and internet service and assisting to explain their current and past due bill. As a representative from the Verizon Wireless Loyalty Department, making sure all possible means are offered for customer retention.

November 19 - December 5, 2024
Metropolitan Trial Court Branch 84, Caloocan City
(Judicial Intern)

Actively assisted the court's legal team by conducting legal research, summarizing case files, and observing live courtroom proceedings across various criminal and civil matters. Demonstrated a keen attention to detail by helping manage case dockets, organizing case records, and familiarizing myself with the practical applications of court rules and legal procedures. Through this hands-on experience, we gained invaluable insight into judicial decision-making and court administration, sharpening our foundational legal skills in a fast-paced public service environment.

September 24 - October 11, 2024
The Law Firm of Talampas and Associates
(Paralegal Assistant Intern)

Diligently supported the firm's attorneys by drafting initial legal documents, conducting legal research on complex statutory and regulatory issues, and meticulously organizing and reviewing case files for ongoing litigation. He frequently engaged with the practical aspects of case management, analyzing evidence, summarizing depositions, and observing client consultations to help develop comprehensive legal strategies. Through this rigorous internship, he successfully bridged academic legal theory with real-world advocacy, refining his analytical research abilities and developing a strong foundation in private law firm administration.

July 10 - November 7, 2024
TTEC
(Customer Collections Representative)

Taking inbound and outbound calls, side by side with emails and chat support through SMS, providing general information on every client's legal case status and assisting to generate communication requests to re-engage with their lawyers. As a representative from the Finance Department, making sure their overdue balances were settled to get their account back to current and also getting advanced payments and/or full payment of plan if the client wishes to do so.

June 28, 2021 - June 14, 2024
Accenture
(Customer Service Associate)

Assigned in inbound and outbound calls, side by side with emails and scheduling customer's service appointment requests, assisting in general inquiries in a telecommunications account and expert in subject matter and project planning, proposal and processes.

October 1, 2020 - February 19, 2021
V2M Marketing Corporation
(Customer Service Representative)

Handling outbound SEO marketing calls (US account) for 2 months, and handling both inbound and outbound SEO marketing calls (UK account) for 2 months.

January - March 2020
North Caloocan City Hall
(Health Administrative Assistant Staff)

Specifically assigned to the City Health Office - Sanitation Division where I directly supported the division’s administrative operations by organizing and maintaining sensitive health permit records, encoding sanitation data, and processing compliance documentation for local businesses. Frequently engaged with the public, assisting residents and business owners with the intake of sanitary inspection requests and clarifying office procedures with professionalism. Through this hands-on experience in public service, I developed essential skills in records management, office workflows, and community-level administrative communication within a busy local government unit.

June 1, 2016 - September 30, 2020
Member/Distributor/Entrepreneur
(Green Magic Organic Herbal Handmade Soaps, Inc./Gluta Glow Herbal Essentials)

A persuasive speaker and leader. Has gained a lot of experience, learnings, friends, acquaintances and recruits in Network Marketing and Direct Selling. Hopes and goals to have my own office/branch of franchise maybe at the end of the year.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Paralegal Assistance

Legal research, writing, drafting, and scheduling appointments to assist the lawyers and other legal professionals.

Medical Assistance

Pharmacy-related assistance regarding prescriptions, explaining current comorbidities, and medical Insurance concerns.

Journalism

Launching creative ideas for the client regarding virtual, verbal, written, and other vast communication platforms onlin


Works

Let's work together !

I am available for freelance projects.
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Get In Touch

Address :
Caloocan City,
Philippines
Email :
iamjeroldsean19@gmail.com


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