2015
Bachelor of Science in Information Technology
Don Carlos Polytechnic College
PROFESSIONAL SUMMARY
“Hi, good day! My name is Jerry Palma from the Philippines. I’m a dedicated Chat Support Virtual Assistant with experienced handling customer inquiries through chat and email for a US-based account.
In my previous role, I focus on responding quickly and accurately to customers, resolving their concerns, and making sure they have a smooth and positive experience. I’m comfortable handling multiple chats at the same time while maintaining quality and professionalism.
I also have a strong background in customer service from my previous roles in microfinance and as a computer staff, where I developed my communication, problem-solving, and data management skills.
I’m reliable, detail-oriented, and able to work with minimal supervision. I’m also a fast learner and can easily adapt to new tools and systems.
If you’re looking for someone who can provide excellent customer support and represent your business well, I’d be happy to help. I’m ready to start anytime. Thank you!”
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Customer Service Representative
Certificates
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My Experience and Education
2021
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2024
Rafi- Microfinace Inc. ( Ramon Aboitiz Foundation Inc. )
(Trust Staff / Customer Service Representative)
-Assisted clients with loan applications, processing, and inquiries
-Conducted orientations and built strong relationships with clients
-Handled collections for loan repayments and savings contributions
-Performed marketing and sales activities to attract new clients
2020
-
2021
Quicklearn Driving School
(Computer Staff/ Customer Service Representative)
-Managed data entry, record-keeping, and database updates
-Assisted customers both in-person and through social media platforms
-Ensured smooth communication and positive customer interactions
2018
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2020
Asialink Finance Corporation
(Branch Manager/Field Collector/Customer Service Representative)
Managed data entry, record-keeping, and database updates
Assisted customers both in-person and through social media platforms
Ensured smooth communication and positive customer interactions
2025
-
March 2026
FunHouse -VA
(Customer Service/Chat Support)
-Provided real-time support via chat and email platforms (e.g., Facebook Meta and messaging tools)
-Handled customer inquiries, complaints, and technical concerns efficiently
-Maintained fast response times while ensuring accuracy and professionalism
-Resolved issues and improved customer satisfaction through clear communication
-Managed multiple chats simultaneously while meeting performance metrics
My Services
Customer Service Representative / Chat Support
responsible to take action for all the inquiries of the customers.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Managing the schedules and communications . Prioritize emails and phone calls and arrange meetings and business events.