2023
Bachelor of Secondary Education Major in Filipino
Bago City College
More Info About Me
Results-oriented professional with over 2 years of BPO experience specializing in customer service, client retention, technical support, and sales, combined with valuable experience as an Educator. Proven ability to communicate effectively, solve problems efficiently, build strong client relationships, and consistently deliver high-quality service in fast-paced environments. Recognized for being organized, adaptable, detail-oriented, and committed to achieving excellent results.
Seeking to leverage my diverse experience in a Virtual Assistant role by providing reliable administrative support, managing customer communications, coordinating schedules, handling email and calendar management, conducting research, maintaining accurate records, and utilizing productivity tools to help businesses operate efficiently. A quick learner with a strong work ethic, excellent time management, and a proactive approach to supporting clients and contributing to business growth.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
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2025
Transcom Asia PH
(RETENTION DEPARTMENT AGENT/CSR/COMCAST XFINITY AMBASSADOR)
A versatile professional skilled in technical support, customer service, sales, and retention. My unique background allows
me to seamlessly manage your digital tools, streamline client communication, and execute revenue-saving strategies to
protect your business’s bottom line from day one.Through my retention skills i will act as the company's final line of
defense against client churn by turning negative experiences into long-term loyalty.:
2022
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2023
Ramon Torres National High School
(PRE SERVICE TEACHER)
Developed my elite proficiency in curriculum planning, high-volume content creation, and multi-stakeholder time management. I will
streamline these skills into your General VA role by executing meticulous calendar management, organizing digital files, and
producing highly professional business presentations and documentation.
2017
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2019
Panasiatic Call Centers Inc.
(ESCALATION RESOLUTION DEPARTMENT(CSR/Handling Managerial Calls))
Honed my advanced conflict resolution, high-stakes decision-making, and executive communication skills. I will streamline
this expertise into your General VA role by independently managing your critical stakeholder relations, resolving complex
operational bottlenecks, and safeguarding your executive calendar.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.