2021
Bachelor of Science in Computer Science Major in Application Development
University of Makati
More Info About Me
Detail-oriented customer service and BPO professional with nine years of experience supporting both voice and non-voice operations in fast-paced environments. Brings six years of proven experience in a work-from-home setup, while remaining fully adaptable to on-site work arrangements. Demonstrates strong expertise in data accuracy, compliance, and process efficiency, with a consistent ability to handle customer interactions professionally and meet quality and productivity standards.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Prior Authorization Specialist
Certificates
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My Experience and Education
2024
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2026
Everise
(POC/Team Lead)
Served as primary point of contact for agents and leadership
Monitored productivity, quality scores, and attendance
Provided coaching, real-time support, and process clarification
Assisted with onboarding, training, and daily reporting
Helped resolve escalations and workflow issues
2019
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2026
Everise
(Prior Authorization Operations Voice and Fax Specilaist / Patient Care Coordinator)
Encoded and maintained accurate records across internal systems
Processed and validated healthcare documents and medical faxes
Verified customer and transaction details to ensure accuracy prior to completion
Followed strict data privacy, security, and compliance standards
Consistently met productivity, quality, and turnaround time targets
2017
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2019
Everise
(US Airline Support Representative)
Assisted customers with reservations, rebooking, cancellations, and fare changes using internal airline tools
Processed payments, refunds, and adjustments accurately
Updated passenger records and ensured correct documentation
Adhered to airline policies, fare rules, and data security requirements
Resolved customer concerns efficiently and professionally
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Medical Assistant/Prior Authorization Specialist
Medical Assistant & Prior Auth Specialist experienced in insurance verification and providers and patient support.