2021
Bachelor of Science in Business Administration
Access Computer College
About Me
Administrative and Product Operations professional with 8+ years of experience in administrative support, customer service, operations, scheduling, and stakeholder management. Skilled in Google Workspace, Microsoft Office, CRM platforms, process improvement, calendar management, documentation, and cross-functional collaboration. Proven ability to improve operational efficiency while delivering excellent customer service.
My Skills and Competencies
Data Entry
Data Analyst
Email and Marketing
CRM-GHL Entry Level
Medical VA
Bookkeeping
Admin and Administrative Assistant
Certificates
My Experience and Education
2023
-
2026
Helloconnect Inc
(Product Operations Assistant)
* Managed operational data in CCM and Google Sheets, maintaining 99% accuracy for cross-functional reporting.
* Coordinated calendars and scheduled meetings across European time zones, organizing documentation for efficient team access.
* Received consistent positive feedback from supervisor and stakeholders for effective collaboration and support
* Maintained 99% data accuracy.
* Supported operations across multiple international teams.
2025
-
2026
St Dymphna Custodial Home
(Nursing Attendant)
*Assisted nurses and healthcare professionals in providing daily care to patients with mental health and psychiatric conditions.
*Monitored and documented patients' behavior, emotional status, and vital signs, reporting significant changes to the nursing team.
*Supported patients with activities of daily living (ADLs), including bathing, grooming, dressing, toileting, and feeding.
*Maintained a safe, secure, and therapeutic environment by observing patient behavior and following psychiatric safety protocols.
*Assisted in crisis intervention and de-escalation techniques to manage agitated or distressed patients while ensuring patient and staff safety.
*Provided compassionate emotional support and therapeutic communication to promote patient comfort and well-being.
*Maintained patient confidentiality and complied with HIPAA/privacy regulations and ethical healthcare standards.
2022
-
2023
Supreme Ventures Inc
(Admin and Marketing Assistant)
*Interacted with clients to provide accurate quotations, ensuring clarity and satisfaction
*Managed filing and documentation; coordinated communications with suppliers
*Assisted in administrative and marketing tasks
*Developed and executed marketing campaigns
2021
-
2022
Hinduja Global Services
(Customer Service Specialist)
*Resolve 95% of customer inquiries on first contact and support healthcare inquiries
*Provided customer support via phone and email to address inquiries and resolve issues
*Upheld customer satisfaction rating above 4.5
2018
-
2020
Philippine Pizzahut Inc
(Team Member)
*Oversaw stock control, maintaining product availability and minimizing shortages.
*Facilitated customer interactions daily to enhance satisfaction and address needs.
*Trained new staff, collaborated with team members to achieve common goals, and provided operational support.
2014
-
2017
Philippine Red Cross
(Warehouse and Admin Assistant)
*Implemented standard practices while managing warehouse facilities for receiving, storing, and dispatching goods
*Maintained standard warehouse practices and ensured adherence to record-keeping through audit trail standards
*Coordinated event and training session scheduling and logistics.
*Oversaw correspondence and organized filing systems for records.
*Assisted in preparing reports and documentation for various projects.
My Services
Medical Transcriptionist Health Information Manager
Providing general administrative support and communicating with patients and other healthcare professionals.
Executive Admin VA Operations Manager
Payroll Processing, Financial Statement Preparation, Chart of Accounts Management, and Monthly and Year-End Reporting
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
US Bookkeeping
Accounts Payable Management, Financial Accounting, Financial Management, and Financial Reporting
Admin & Administrative Assistant
Answering phone calls, emails, and greeting visitors; managing calendars, scheduling appointments, and organizing meetin
Email Marketing
Manage Emails or a client Calendar Management Google Sheet and Google Forms documentation
Testimonials
Prashasti
I had the absolute pleasure of working with Jessica from 2024-2026. Her valuable contributions in Product data management are beyond words. Because of her extensive experience across several European markets
Fatma Aisa
Jessica is one of those rare professionals who genuinely cares about the precision and quality of her output. She has a fantastic ability to streamline processes, solve unexpected roadblocks