2006
Bachelor of Arts in Interdisciplinary Studies
University of St. La Salle
About Me
Hi, I’m Jireh, a Virtual Assistant with 8+ years of experience supporting entrepreneurs, executives, and growing teams.
I specialize in helping businesses stay organized, efficient, and focused through:
• 📞 Telemarketing and outbound calling (for home and auto insurance)
• 📅 Executive and administrative assistance
• 👥 Recruitment support, including candidate sourcing and screening
• 📱 Social media management and content strategy
I’m proactive, detail-oriented, dependable, and committed to delivering quality work. I value clear communication, take initiative, and adapt quickly to new tools, processes, and challenges.
If you’re looking for a Virtual Assistant who can seamlessly integrate into your team, take tasks off your plate, and help you stay focused on growing your business, I’d love to connect.
Let’s work together and make your day-to-day operations easier. ✨
My Skills and Competencies
Content Creation
Customer Service
Sales Development | Telemarketing
Leadership
Ricochet, RingCentral, Convoso, Agency Zoom
Certificates
My Experience and Education
January 2023
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February 2026
Allstate Insurance
(Telemarketing Manager)
• Recruited, trained, and onboarded telemarketing representatives, ensuring they were equipped with product knowledge, sales techniques, and company procedures.
• Developed and implemented effective call scripts, call flows, and objection-handling strategies to improve customer engagement and conversion rates.
• Monitored live and recorded calls to ensure quality assurance, compliance with company standards, and continuous performance improvement.
• Established and managed team call targets, conversion goals, and key performance indicators (KPIs) to drive productivity and sales performance.
• Tracked and analyzed daily and weekly performance metrics, including call volume, talk time, conversion rates, and transfer numbers, to identify trends and opportunities for improvement.
• Identified performance gaps through data analysis and coaching, implementing targeted training and process improvements to enhance team effectiveness.
• Managed and optimized the use of dialer systems and CRM platforms to improve operational efficiency and workflow.
• Provided ongoing coaching, performance feedback, and mentoring to maximize team productivity and achieve business objectives.
July 2019
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January 2023
Allstate Insurance
(Sales Development Representative | Telemarketer)
Made outbound and inbound calls to home and auto insurance leads, prequalified them, and warm transferred prospects to licensed sales producers for insurance quotes.
2021
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2022
Custom Trucker Recruiting
(Recruitment and Lead Generation Specialist)
Sourced, interviewed, and developed candidate pipelines for both exempt and non-exempt positions.
Created job profiles and wrote engaging job advertisements for permanent and temporary positions.
Identified and developed candidate leads through platforms such as Facebook, Craigslist, Indeed, and Google.
Built strong relationships with candidates throughout the hiring process while supporting the company’s staffing needs.
2020
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2021
Farmers Insurance
(Sales Development Representative | Telemarketer)
Made outbound and inbound calls to home and auto insurance leads, prequalified them, and warm transferred prospects to licensed sales producers for insurance quotes.
My Services
Social Media Management (Content Strategy)
Manage social media, create content strategies, and drive audience engagement across platforms.
Executive Support
Deliver seamless administrative and executive support: manage calendars, emails, travel, meetings, and communications.
Sales Development | Telemarketing (Home and Auto Insurance)
Make outbound calls to home and auto insurance leads, prequalify them, and warm transfer to licensed agents for quotes.