Hey I am Joanne

More Info About Me

I am an E-commerce Operations, Customer Support, and Retail Account Support Virtual Assistant with hands-on experience supporting fast-paced retail and online businesses. I help brands maintain smooth day-to-day operations by managing customer inquiries, order fulfillment, product listings, website updates, sales documentation, inventory coordination, and administrative tasks.



In my current role supporting two beauty brands, I work across customer service, e-commerce operations, Shopify support, TikTok Shop product listings, order management, website merchandising, marketing coordination, retail account support, and internal reporting. I assist customers with product concerns, shipping updates, returns, refunds, and damaged-item inquiries while coordinating with warehouse and operations teams to ensure timely and accurate resolutions.



I also support retail account operations for major partners including ULTA Beauty, Nordstrom, Revolve, Dermstore, Target, Walmart, CVS, and other domestic and international retailers. This includes assisting with retailer onboarding, vendor setup, compliance documentation, product launch coordination, and maintaining retailer portals with updated product information, pricing, imagery, and marketing assets to ensure brand consistency and product visibility.



My background also includes executive assistance, sales account management, recruitment, retail operations, and administrative support. This allows me to adapt quickly, manage multiple priorities, communicate effectively with different teams, and provide reliable support with minimal supervision.