2019
Cookery
University of Baguio
Detail-Oriented Virtual Assistant | Customer Service | Data Entry
Hello, I’m Johaira, a detail-oriented and adaptable professional with experience in customer service, administrative support, and daily operations.
I previously worked as a Dental Receptionist, where I handled patient inquiries, appointment scheduling, front-desk responsibilities, and administrative tasks. I also assisted with patient records, coordinating appointments, answering calls and messages, and communicating with patients and dental staff to ensure smooth daily operations.
I also worked as a Supervisor, where I supported daily operations, assisted customers, coordinated with staff, and managed multiple responsibilities in a fast-paced environment. My responsibilities included monitoring daily activities, handling customer concerns, checking transactions, and ensuring efficient service and smooth branch operations.
My Skills:
Administrative Support | Customer Service | Appointment Scheduling | Data Entry | Customer Communication | Record Management | Team Coordination | Problem-Solving | Multitasking | Time Management | Attention to Detail | Adaptability
Although I’m new to the Virtual Assistant field, I’m a fast learner with a strong work ethic and willingness to grow. I’m eager to learn new tools, develop my VA skills, and provide reliable, organized, and efficient support to clients in a remote work environment.
My Skills and Competencies
Content Creator
Graphic Designer
Data Entry
Customer Service Representative
Certificates
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My Experience and Education
2024
-
2025
British Dental Center
(Receptionist)
Greet and assist patients in person and over the phone.
Schedule, confirm, and manage dental appointments.
Handle patient records and update dental software systems.
Process payments, insurance claims, and billing.
Coordinate with dentists and staff to ensure smooth clinic operations.
October 2022
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June 2024
Monster Cookies
(Supervisor)
- Prepared and baked cookies and pastries daily, and made a variety of hot and cold
beverages following standard recipes.
- Supervised daily shop operations, assigned tasks to team members, and ensured smooth workflow and quality service.
- Provided friendly customer service, handled POS transactions, and managed accurate cash and card payments.
- Monitored stock levels, prepared order lists, and coordinated with suppliers to ensure timely delivery of ingredients and materials.
- Performed all-around shop duties including cleaning and restocking.
Social Media Management, Customer Service
Analyzing engagement data and audience insights, monitoring social media performance, managing comments and messages, scheduling content, and helping maintain an active online presence.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Accurate data entry support, spreadsheet management, record updates, file organization, and error checking.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Providing professional customer support through messages, calls, inquiries, follow-ups, and issue resolution.