Hey I am John Albert

Revolutionize Your Company with a Top-Notch Virtual Assistant: Hire Me Today!

I'm John Albert Lao, a 22-year-old professional from Lapu-Lapu City, Cebu, Philippines, with over five years of experience supporting U.S.-based companies in customer service, operations, workforce management, data analysis, and administrative support.

Throughout my career, I've worked with UPS Logistics, 1-800-Flowers, Malama Solar, and Warby Parker, where I developed strong skills in customer support, workforce coordination, reporting, data management, CRM systems, scheduling, and process improvement. My experience has taught me how to thrive in fast-paced remote environments, manage multiple priorities, and consistently deliver accurate, high-quality results.

I am highly organized, detail-oriented, and proficient in Microsoft Excel, Google Workspace, CRM platforms, and project management tools. I enjoy improving workflows, maintaining accurate records, and providing reliable administrative and operational support. I adapt quickly to new systems and take pride in being proactive, dependable, and solution-oriented.

Outside of work, I enjoy going to the gym, reading books focused on personal development, editing videos, and exploring entrepreneurship. These interests have strengthened my discipline, creativity, and continuous learning mindset.

I'm currently seeking a long-term opportunity where I can contribute my experience, continue growing professionally, and become a valuable part of a company's success.

John Albert Lopez Lao
Cebu City, Philippines
johnlao30@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service Representative
Virtual Assistant

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2021
Science, Technology, Engineering, and Mathematics

University of Cebu Lapu-lapu and Mandaue

2019
Junior High School

University of Cebu Lapu-Lapu And Mandaue Campus

2015
IBO ELEMENTARY SCHOOL

IBO LAPU-LAPU CITY CEBU PHILIPPINES

2023 - 2023
PRO VA
(DATA ENTRY - TRAINEE)

I have honed my skills in accurately and efficiently entering large volumes of data into various systems and databases. I possess excellent typing speed and proficiency in using data entry software and tools such as Microsoft Excel and Google Sheets. My attention to detail and commitment to accuracy ensure that the data I enter is error-free, well-organized, and easily accessible.

2021 - 2023
UPS
(Data Analyst/Customer Service Representative)

-Obtaining a challenging Real-Time position within a progressive organization where I may utilize my project, process and performance management expertise, my keen technical & amp analytical skills, and strong communication and problem-solving skills.

2020 - 2020
IQor
(Customer Service Representative)

-A positioned subject-matter-expert of a sales account, handling customers concerns in prior to their placed orders and merchandises.

2023 - 2025
MALAMA SOLAR
(VIRTUAL ASSISTANT)

Supported daily business operations through data management, scheduling, reporting, CRM updates, and cross-functional coordination while ensuring accuracy and timely completion of tasks.

2025 - 2026
WARBY PARKER
(VIRTUAL ASSISTANT)

Managed and validated customer and operational data, maintained accurate records, updated internal systems, generated reports, and supported business operations through detailed data analysis and quality assurance.

My Services

Virtual Assistant

scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Social Media Manager

data entry specialist

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cebu City,
Philippines
Email :
johnlao30@gmail.com


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