2012
Bachelor of Science in Business Administration Major in Operations Management
STI College General Santos
MEDICAL RELATED SERVICE COORDINATOR
John Ian S. Pinero is a Business Administration graduate with diverse experience in banking, financial advisory, customer service, and international medical assistance coordination. He currently works as an International Travel & Service Coordinator at Asian Assistance, managing global medical support cases such as evacuations, repatriations, and hospital admissions while coordinating with hospitals, embassies, and insurers. He also serves as a part-time Financial Advisor with Sun Life Financial, providing clients with financial planning and insurance solutions. Previously, he worked as an Operations Officer at Security Bank Corporation and spent five years at Bank of the Philippine Islands handling customer service, sales, and banking operations. Earlier in his career, he held supervisory responsibilities in the hospitality sector as a Guest Service Representative and Officer-in-Charge, demonstrating strong skills in client relations, operations management, and service excellence.
My Skills and Competencies
Travel Logistics Planning
Project Coordination
Cross-Cultural Communication
Time Management
Problem Solving
Attention to Detail
Document Management
Crisis Management
Social Media Management
Data Entry
Certificates
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My Experience and Education
2025
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2026
Asian Assistance
(International Travel and Service Coordinator)
An International Travel and Service Coordinator in a medical assistance company manages global travel and medical support for clients experiencing emergencies abroad. The role involves coordinating medical evacuations, repatriations, hospital admissions, and travel arrangements while liaising with hospitals, insurers, embassies, and service providers to ensure timely and appropriate care. The coordinator monitors ongoing cases, verifies insurance coverage, maintains accurate documentation, and provides 24/7 assistance to travelers, ensuring efficient service delivery and compliance with company protocols and international medical assistance standards.
2025
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2026
SUNLIFE OF CANADA
(FINANCIAL ADVISOR)
A Financial Advisor in life insurance helps individuals and families protect their financial future by recommending suitable life insurance and wealth protection plans. The role involves assessing clients’ financial needs, explaining policy benefits, providing tailored insurance solutions, and maintaining long-term relationships through regular reviews and financial guidance.
2024
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2025
Security Bank Corporation
(Operations Officer)
An Operations Officer in a bank is responsible for ensuring the smooth and efficient functioning of daily banking operations, including processing transactions, maintaining accurate records, and supporting compliance with regulatory and internal policies. The role involves overseeing back-office tasks such as account maintenance, fund transfers, reconciliations, and report generation, while coordinating with various departments to resolve operational issues. Operations Officers play a key role in minimizing risk, enhancing workflow efficiency, and supporting customer service teams by ensuring that all operational processes are completed accurately and on time.
2018
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2023
Bank of the Philippine Islands
(Customer Service and Sales Associate)
A Customer Service and Sales Associate in a bank serves as the first point of contact for customers, providing assistance with account inquiries, transactions, and general banking services. The role involves delivering excellent customer service, resolving issues efficiently, and promoting the bank’s products such as savings accounts, credit cards, and loans. Associates are expected to meet sales targets by identifying customer needs and offering appropriate financial solutions. They also ensure all activities comply with banking regulations and internal procedures, handle cash transactions accurately, and contribute to building strong customer relationships through professionalism and trust
My Services
BookkeeperManagerial Accounting
Financial Analysis, Organization, General Ledger, and File Management
Proactive Medical Virtual AssistantMedical Billing Specialist
Medical knowledge, Communicating with patients and other healthcare professionals, Technical skills, and Communication s
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
MEDICAL BILLING
Medical billing, claims processing, insurance verification, coding, payment posting, denial management, documentation.