2015
Computer System Design and Programming
AMA Computer Learning Center College
ABOUT ME
Detail-oriented Software QA Tester and Tech Virtual Assistant with 8+ years of experience in software quality assurance, technical support, and remote operations across both web and mobile applications. Skilled in end-to-end testing, test case execution, defect tracking, and requirements analysis, ensuring functionality, usability, and stability across web platforms and mobile apps.
Experienced in working within Agile environments, collaborating with developers, product teams, and stakeholders to deliver high-quality releases on schedule. Strong background in Jira and Confluence-based testing workflows, including bug reporting, documentation, test planning support, and process improvement.
Brings a strong combination of analytical thinking, systems understanding, and operational execution, supporting both QA delivery and technical administrative functions. Proven ability to manage remote workflows, maintain structured documentation, and support cross-functional teams in fast-paced environments. Adaptable, detail-oriented, and reliable in handling both web and mobile QA testing alongside Tech VA responsibilities.
Let’s build and improve systems together. 💻
WHAT DO I OFFER?
Virtual Assistance and Admin Support
Technical Support and Operations
QA Tools and Tech Operations
Software QA and Testing
Basic Image/Video Editing (Canva, CapCut, Adobe premiere)
Tools and Productivity
Creative and Digital Support
Certificates
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My Experience and Education
June 2023
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April 2026
NQX Philippines
(Software QA Tester)
● Executed end-to-end testing for web and mobile applications, helping reduce post-release defects and improve overall product stability
● Designed and ran 50–80 test cases per release cycle, identifying critical issues early in the testing phase
● Logged, tracked, and managed defects using Jira, handling 20–40 bugs per sprint with clear and detailed reporting
● Reviewed functional requirements and user stories, identifying gaps and inconsistencies and helping prevent issues before testing execution
● Supported regression testing and release validation across multiple builds, contributing to consistent test coverage for core features
● Maintained organized QA documentation in Confluence, improving visibility and making it easier for team members to access test assets and reports
● Collaborated with developers, product owners, and cross-functional teams in an Agile environment, supporting on-time and quality-driven sprint deliveries
November 2017
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2023
NQX Philippines
(Customer Service / Technical Support Representative)
● Delivered multi-channel technical support (chat, email, voice) to international users, resolving 30–40 customer inquiries per day across product, billing, and account concerns
● Troubleshot technical issues and escalated system-related concerns, contributing to faster resolution times and improved service continuity
● Maintained accurate case documentation, ticket updates, and interaction logs, ensuring 100% compliance with support processes and reporting standards
● Managed multiple queues and priorities while consistently meeting SLA targets and maintaining high customer satisfaction scores (CSAT)
● Contributed to knowledge base updates and process improvements, helping reduce repetitive inquiries and improve overall team efficiency
● Collaborated with technical and product teams to streamline issue resolution, improving communication flow and reducing back-and-forth on escalations
2016
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2017
Tech Mahindra
(Customer Service / Technical Support Representative)
● Delivered customer and technical support across multiple communication channels (chat, email, voice), handling 30–50 inquiries daily while maintaining service quality
● Maintained accurate records, reports, and documentation, ensuring consistent tracking of cases and 100% compliance with internal processes
● Improved team efficiency through structured case handling and reporting practices, helping streamline workflows and reduce response time inconsistencies
My Services
Remote Admin & Technical Support
I handle admin and tech support to keep ops smooth; includes email/calendar, data entry, support, and ticket tracking.
Test Case Creation & QA Process Setup
I build or improve QA systems; includes test cases, QA checklists, test plans, and workflow improvements for web/mobile.
Tech Virtual Assistant (Operations Support)
I support daily tech ops workflows so your team can focus on dev; includes Jira, docs, coordination, and reporting.
Bug Reporting & QA Documentation
I provide clear bug reports to help devs fix issues faster; includes steps, screenshots, severity, and test docs.
Manual QA Testing (Web & Mobile Apps)
I test web/mobile apps for bugs, UX, and performance; includes testing, bug reports, UI feedback, regression testing.